Summary
Overview
Work History
Skills
Timeline
Generic

Bryce Shope

Columbus,OH

Summary

Experienced professional with expertise in operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and efficient resource management. Prioritizes collaboration and adaptability to effectively achieve organizational goals, demonstrating exceptional problem-solving and decision-making skills.

Overview

6
6
years of professional experience

Work History

General Manager

Tim Hortons
05.2023 - Current
  • Oversee daily operations of the coffee shop, including staff management, inventory control, and customer service
  • Lead and train a team of 10 baristas and support staff to ensure high-quality service and adherence to company standards
  • Manage inventory, including ordering supplies, tracking stock levels, and minimizing waste

General Manager

KFC/Long John Silvers
11.2021 - 05.2023
  • Lead, train, and develop a team of 35 employees, fostering a positive work environment and ensuring high performance standards
  • Handle customer complaints and feedback professionally, enhancing the overall dining experience
  • Conducted regular inspections to ensure compliance with health and safety regulations

Training Store General Manager

Dunkin Donuts
10.2019 - 11.2021
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
  • Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
  • Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
  • Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individuals training program success.

General Manager

Dunkin donuts
10.2018 - 11.2019
  • Direct daily operations of the Dunkin Donuts location, including staff management, inventory control, and customer service
  • Implement strategic initiatives to drive sales and increase profitability
  • Ensure compliance with health and safety regulations, including regular inspections and staff training on food safety protocols
  • Analyze sales data and financial reports to identify trends, set targets, and make data-driven decisions to improve performance

Skills

  • Training & Development
  • Profit & Loss
  • Payroll
  • Budgeting
  • Food Safety
  • Leadership and team building
  • Operations management
  • Staff management
  • P&L management
  • Labor cost controls

Timeline

General Manager

Tim Hortons
05.2023 - Current

General Manager

KFC/Long John Silvers
11.2021 - 05.2023

Training Store General Manager

Dunkin Donuts
10.2019 - 11.2021

General Manager

Dunkin donuts
10.2018 - 11.2019

Similar Profiles

CREATE PROFILE
Bryce Shope