Bryce Sizemore
West Columbia,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ace Southern
05.2023 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Created and maintained detailed database to develop promotional sales.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Bartender
The Shepherd Hotel
08.2022 - 05.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with inventorying beverage stock and bar supplies.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Bachelor of Science - Psychology
Clemson University
Clemson, SC12.2022
Skills
- Call center experience
- Order Fulfillment
- Product and service solutions
- POS systems expert [JD Edwards]
- Medical terminology knowledge
- Sales and Upselling
- Account updating
- Documentation
- Shipping and Logistics
- Salesforce CRM
- Stock management
- Complaint Investigation
Timeline
Customer Service Representative
Ace Southern
05.2023 - Current
Bartender
The Shepherd Hotel
08.2022 - 05.2023
Bachelor of Science - Psychology
Clemson University
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