Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
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Bryce Sloat

Provo,UT

Summary

Well-versed technical professional with 6 years of experience in edtech, specializing in data integration. Proven track record of leveraging in-depth technical expertise to tackle challenging problems, streamline processes, and improve internal tools. Skilled in collaborating with cross-functional teams to set up and troubleshoot complex technical integrations in a timely manner. Strong analytical and problem-solving abilities, coupled with a sincere desire to deliver positive customer experiences. Seeking an opportunity to apply my extensive product knowledge to contribute to the ongoing success of Imagine Learning and its multitude of educational products.

Overview

6
6
years of professional experience

Work History

Data Analyst

Imagine Learning
07.2020 - Current
  • Oversee a team of Data Specialists who specialize in SFTP related data integrations for a plethora of nuanced products and systems.
  • Fulfill all the same duties as Data Specialists in addition to providing training, guidance, and handling escalated or complex integrations, issues, and more.
  • Create and maintain detailed documentation of our internal tools, systems, products, and processes in our knowledge base.
  • Provide in-depth product and systems knowledge for internal employees.
  • Interface with customers on technical calls to provide integration and troubleshooting support.

Technical Systems Engineer

Imagine Learning
07.2019 - 07.2020
  • Regularly reported bugs and enhancement requests to development to fix and improve internal tools and systems.
  • Provided technical support for customers with complex rostering, software, and device related issues.
  • Traveled quarterly out-of-state to collaborate with field employees in assisting customers with rostering and technical issues in-person.
  • Frequently interfaced with customers and their to provide technical guidance and product support.

Data Specialist

Imagine Learning
12.2018 - 07.2019
  • Integrated customer data into multiple educational products using various technical tools and systems.
  • Configured syncs and SSO connections involving Clever, ClassLink, and SAML.
  • Supported customers by troubleshooting rostering related issues across various nuanced systems and platforms.
  • Identified and reported bugs to development via Jira.

Technical Support

Imagine Learning
09.2017 - 12.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple devices and applications for customers and end-users.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.

Education

Bachelor of Science Business Administration - Marketing

Western Governors University
Salt Lake City, UT
07.2024

Skills

  • Vast knowledge of Imagine Learning products, tools, and systems
  • Expertise with data integrations involving SFTP, ClassLink, Clever, SAML, and product-specific imports
  • Proficient in Excel, Zendesk, NetSuite, Jira, and Kibana
  • Familiar with Python and running scripts in command-line and PowerShell
  • 2 years experience in leadership positions
  • Reliable at working under pressure and meeting deadlines
  • Well-versed in communicating bugs to developers and translating technical jargon into layman terms
  • Consistent and reliable work performance
  • Professional etiquette

Accomplishments

  • Creator and owner of a small product business.

Timeline

Data Analyst

Imagine Learning
07.2020 - Current

Technical Systems Engineer

Imagine Learning
07.2019 - 07.2020

Data Specialist

Imagine Learning
12.2018 - 07.2019

Technical Support

Imagine Learning
09.2017 - 12.2018

Bachelor of Science Business Administration - Marketing

Western Governors University

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Bryce Sloat