Summary
Overview
Work History
Education
Skills
Former gigging Musician {bassist}
Timeline
Generic

Bryce Spears

Austin,TX

Summary

Positive Regional Operations Manager with an innate optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Hands-on Manager with exceptional gifts in communicating with customers and fellow employees. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.

Over 27 years of customer service experience, and only getting better!

Overview

29
29
years of professional experience

Work History

Regional Operations Manager

Squarerut Kava Bar
Austin, TX
08.2021 - 07.2022
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands and increase accountability.
  • Developed processes to save on costs and prevent losses.
  • Traveled to 3 locations per week to manage each store and perform reviews of individual managers and employees.
  • Set and maintained All ordering schedules, to insure we always had everything we need to do our jobs.
  • Created All scheduling for all employees.
  • Made Myself always available for all employees and their concerns.
  • Responsible For hiring and training all employees, from back of house responsibilities, to all front of house operations as well.
  • Created seasonal recipes for promotions and specials.
  • Made Myself always available for all customers and their concerns.

Managing Partner

Juiceland
Austin, TX
01.2005 - 08.2021
  • Established and implemented business procedures and process improvements.
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
  • Managed restaurant scheduling, foodservice and customer service.
  • Successfully operated under a yearly budget.
  • Inventoried entire restaurant and made food and supply orders weekly.
  • Reduced labor costs by reworking schedules, operations standards and workflow.
  • Increased revenue with successful promotional strategies and reductions in costs.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Responsible for hiring and training of all employees.
  • Made myself available to all customer and employee concerns, Including mediation.

Technician

Dish Network Corp
Amarillo, TX
01.2004 - 01.2005
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on all satellite related technology.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Set up and performed test activities.
  • Performed complex mechanical alignments and calibration of equipment to quality standards.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Planned, scheduled and delegated daily work to team of employees.
  • Meticulously tracked all parts and devices used on each service call.
  • traveled to many remote locations to install/repair equipment.
  • worked alone and was self motivated to achieve much.

Business Owner/Operator

Hail Yes! Dent Repair
Amarillo, TX
09.2000 - 01.2005
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point of contact with ALL customers and employees.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Provided outstanding coaching to employees to boost productivity.
  • Learned and remained updated on statutory requirements and regulations.

Customer Service Representative

Dent Dudes Paintless Dent Repair
Amarillo, TX
09.1995 - 01.2000
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Pick up and delivered products/parts and customers as needed.

Customer Service Cashier

Camelot Music
Amarillo, TX
01.1997 - 02.1998
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Was in charge of ordering and maintaining the entire heavy metal music department.

Customer Service Representative

Arby's Restaurant
Amarillo, TX
09.1995 - 09.1996
  • Maintained customer satisfaction by being focused on making sandwiches as fast and consistent as possible.
  • Answered constant flow of customer calls.
  • Offered advice and assistance to customers, on sandwiches.
  • Performed every responsibility that was given to me as fast and as thorough as possible.
  • Cleaned and maintained an organized kitchen area.


Education

No Degree - General Studies And Music Theory

Amarillo College
Amarillo, TX

GED -

Amarillo High School
Amarillo, TX
09.1998

Skills

  • Professional and Personal empathy
  • Unlimited Originality and Creativity
  • Organizational Efficiency & Maintaining clean work areas
  • Hiring and Onboarding
  • Sales Tracking and Promotions
  • Problem Anticipation and Resolution
  • Unparalleled Customer and Vendor Relations and loyalty
  • Creating and maintaining flowing schedules for all employees and ordering/services
  • Business Leadership & Management Training
  • Payroll Administration and timekeeping
  • POS Terminal & Inventory System Operation

Former gigging Musician {bassist}

Was in several bands throughout the years, From heavy metal to progressive, psychedelic rock. Playing Guitar, Bass and doing harmonizing vocals as well. Was a lot of fun! but then I got married and started a family, so the dream changed- as did I! My family became my new dream and they are now my reason for every decision that I make.

Timeline

Regional Operations Manager

Squarerut Kava Bar
08.2021 - 07.2022

Managing Partner

Juiceland
01.2005 - 08.2021

Technician

Dish Network Corp
01.2004 - 01.2005

Business Owner/Operator

Hail Yes! Dent Repair
09.2000 - 01.2005

Customer Service Cashier

Camelot Music
01.1997 - 02.1998

Customer Service Representative

Dent Dudes Paintless Dent Repair
09.1995 - 01.2000

Customer Service Representative

Arby's Restaurant
09.1995 - 09.1996

No Degree - General Studies And Music Theory

Amarillo College

GED -

Amarillo High School

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Bryce Spears