Bryce Stowers
Phoenix,AZ
Summary
Performance driven individual with experience in customer service and inbound call center support services. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic communication skills. Dependable and dedicated to generating customer goodwill and loyalty by developing key relationships with clients. Poised and highly knowledgeable with talent for maintaining friendly demeanor and explaining details when advising clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
NationWide Financial
Scottsdale, AZ
09.2020 - Current
- Establish and maintain effective relationship with new and existing clients of organization to optimize business and achieve all sales targets
- Analyze customer requirement to recommend suitable and customize financial products and solutions as per client’s financial status
- Administer and perform various activities such as opening personal and business accounts, preparing and completing saving and other financial certificates and checking of accounts
- Maintain and provide variety of financial services and business loan solutions to customers and initiate appropriate steps to complete all loan applications
- Analyze and resolve problems and issues pertaining to financial services and loans in professional setting and offer products as per customer’s convenience
- Evaluate and sanction all business and personal loan applications to facilitate timely disbursement of loans.
Customer service representative
Innosource
Phoenix, AZ
11.2018 - 09.2020
- Serves customers by resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Dispatcher
Antech Diagnostics
Phoenix, AZ
06.2014 - 01.2018
- Taking approximately 2000 calls per day
- Coordinating a nationwide system of drivers with over 10,000 veterinary clinics
- Responsible for training new hires.
Animal Handler
Exotic Predators and Prey
Phoenix, AZ
10.2012 - 10.2013
- Floor Sales
- Anitize animal cages as well as shop
- Arranged Breeding
- Inventory Management and Restock Sales Items
Volunteer
Phoenix Zoo
, AZ
10.2008 - 05.2012
- Zoo guest guide, Gave tours and basic info about animals
- Stable Hand, sanitize stables, Help groom and care for Horses
- Zoo keeper’s assistant for sting ray exhibit, Sanitize Tank, Fed animals, Helped guests.
Education
Series 6 Certification - Finance
Nationwide
2020
SIE Certification – - Finance
Nationwide
2020
Emerging Leaders Program - General Studies
Paradise Valley Community College
Phoenix, AZ05.2014
Shadow Mountain High School
Phoenix, AZ05.2013
Skills
- Self-starter with strong initiative, ownership, and accountability for business and customer needs
- Ability to work efficiently in a high-pressure, fast-paced, deadline driven environment
- Effectively able to communicate with peers and superiors
- Volunteered to help assist with upcoming projects, including recruiting new potential employees
- Followed a routine to complete all daily tasks
- Answered an average 60 calls per day from customers related to financial changes to their retirement plans
- Attentive to client needs and spent time building and maintaining relationship with them
- Continued education in the financial industry by completing SIE and continuing to study for other licensing
- Teller transactions
Timeline
Financial Services Representative
NationWide Financial
09.2020 - Current
Customer service representative
Innosource
11.2018 - 09.2020
Dispatcher
Antech Diagnostics
06.2014 - 01.2018
Animal Handler
Exotic Predators and Prey
10.2012 - 10.2013
Volunteer
Phoenix Zoo
10.2008 - 05.2012
Series 6 Certification - Finance
Nationwide
SIE Certification – - Finance
Nationwide
Emerging Leaders Program - General Studies
Paradise Valley Community College
Shadow Mountain High School