Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
13
13
years of professional experience
Work History
Mortgage Broker
Edge Home Finance
03.2025 - Current
Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
Collaborated with different lenders to find best possible deal for homebuyers.
Explained entire mortgage loan process to borrower.
Assessed clients' financial data to determine loan suitability.
Exceeded sales targets by cultivating strong relationships with real estate professionals, generating a steady stream of referral business.
Mortgage Loan OƗicer
Nations Lending Corporation
02.2017 - 03.2025
Maintained the company's reputation by providing confidential, expert services to customers.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
Logistics Account Executive
Total Quality Logistics
04.2016 - 02.2017
Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
Analyzed shipment data to identify trends, areas of improvement, and present recommendations for eƗiciency gains.
Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
Production Worker
United Diary
09.2015 - 04.2016
Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Met or exceeded daily production targets consistently through eƗicient task execution and eƗective time management skills.
Sales Associate
Xtreme of Washington County
09.2012 - 09.2015
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions eƗiciently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.