Bryce Thurman
Louisville,KY
Summary
Results-driven customer service professional with extensive experience in communication, case management, conflict resolution, and leadership. Known for leveraging emotional intelligence and operational knowledge to support human resources, safety, and complaints . Seeking a growth-oriented role within a dynamic, team-focused organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Red Coat - Customer Service Supervisor
Delta Air Lines
11.2021 - Current
- Provide outstanding customer service by using emotional intelligence to assist our customers in their travel needs, including conflict resolution.
- Effectively coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and efficiently as possible.
- Support leadership to drive operational excellence and reliability
- Provide frequent communication to all stakeholders
- Provide leadership to frontline work teams and the operation
Customer Service Agent
Delta Air Lines, Inc
11.2021 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
Lead Sales Associate
Champs Sports
10.2016 - 12.2023
- Analyzed customer and store related situations, providing innovative solutions to customer satisfaction
- Maintaining a 98% accuracy of inventory, while implementing new audit procedures
- Train new team members
- Resolve customer conflicts and answer questions with courtesy and quickly for repeat business.
Pretrial Officer
Kentucky Courts
02.2021 - 11.2021
- Conduct interviews in a timely manner
- Investigate & submit detailed reports
- Verify intake documents are in order
- Monitor compliance from defendants
- Make recommendations for trial and pretrial release based on findings
Education
Master Of Management & Leadership - Human Resources Management
Campbellsville University
12.2023
Criminal Justice - undefined
University of Louisville
05.2021
Peace Studies - undefined
University of Louisville
05.2021
Skills
- Scheduling
- Collaboration
- Budgeting
- Conflict Resolution
- Vendor Relations
- Time Management
- Compliance Monitoring
- Relationship Building
- Performance Driven
- Microsoft Office (Excel, Word, Outlook)
Certification
Conflict Resolution
Awards/Programs
One L #1 2025
- Bridging gap between Frontline and Leadership
- Program for development of future extraordinary leaders
Leadership Development Program
- Provide leadership to frontline work teams and operation
- Oversee and coordinator operational performance
- Provide support and real time coaching
Timeline
Customer Service Agent
Delta Air Lines, Inc
11.2021 - 08.2023
Red Coat - Customer Service Supervisor
Delta Air Lines
11.2021 - Current
Pretrial Officer
Kentucky Courts
02.2021 - 11.2021
Lead Sales Associate
Champs Sports
10.2016 - 12.2023
Master Of Management & Leadership - Human Resources Management
Campbellsville University
Criminal Justice - undefined
University of Louisville
Peace Studies - undefined
University of Louisville
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Damien GohierDamien Gohier
Ground Maintenance Mechanic at Delta Air Lines, IncGround Maintenance Mechanic at Delta Air Lines, Inc
CARRINGTON ANOKWURUCARRINGTON ANOKWURU
Co-Op Project Manager SCM at Delta Air Lines, IncCo-Op Project Manager SCM at Delta Air Lines, Inc
Purva PatelPurva Patel
Maintenance Utility Employee at Delta Air Lines, Inc.Maintenance Utility Employee at Delta Air Lines, Inc.
Brittney ValleBrittney Valle
Mentor at SelfMentor at Self