Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Bryce Trago

San Jose,CA

Summary

Motivated leader with a proven track record of embracing new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in independent work and rapid skill acquisition, contributing to team success and project efficiency.

Overview

12
12
years of professional experience

Work History

Product Specialist

Capitol Toyota
San Jose, CA
05.2025 - Current
  • Greeted customers professionally and assessed individual needs.
  • Guided customers through entire buying process, from vehicle selection to delivery.
  • Addressed and overcame objections to facilitate customer decision-making.
  • Conducted follow-ups with all prospects to encourage dealership visits.
  • Utilized CRM to reach out to leads and drive dealership traffic.

Transportation Supervisor

Chef's Warehouse
Union City, CA
03.2024 - Current
  • Coordinate daily transportation operations, overseeing route coverage, making adjustments as needed to meet business demands.
  • Monitor driver performance and provide feedback to ensure compliance with safety regulations.
  • Develope and implement policies for efficient use of resources and improved customer service delivery.
  • Investigate accidents involving company-owned vehicles to determine causes and possible corrective actions.
  • Maximize safety of transportation operations through use of field safety rides.
  • Work Cooperatively with sales department to address customer delivery concerns, and find solutions to provide the best customer experience.
  • Complete field visits to customers to enhance relationships and address concerns.
  • Set driver expectations on performance, and company policies. Administer disciplinary action when needed.

Emerging Market Logistics Supervisor

Everytable
Santa Clara, CA
08.2022 - 08.2023
  • Overseeing delivery services to Everytable E-commerce South Bay customers and institutions.
  • Provided oversight for LA and NY markets as well.
  • Leading and executing delivery process/ strategy.
  • Ensuring accurate and on time deliveries.
  • Maintain excellent vendor/3PL relationships in accordance FMCSA and DOT regulations.
  • Smart Fridge buildout and service.
  • Established community relationships, for donation center for excess food waste.
  • Oversaw 16 employees through evaluations, scheduling and training.
  • Daily team huddles to foster growth and provide feedback.
  • Developed monthly reports complete with corporate metrics and productivity measurements.
  • Analyzed data to determine and maintain most cost-effective procedures, improve KPI.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Created and enforced policies and procedures for entire logistics team.
  • Maintained high standards of internal and external customer service.
  • Monitored and tracked delivery driver performance on Workwave.
  • Improved Customer satisfaction by implementing strict (Proof Of Delivery) standards.
  • Conducted 1:1 driver training.
  • Curated Infinit-I driver safety and awareness courses.
  • Monitored delivery driver Safety, and corrected bad driving behavior with Samsara platform, ensure DVIR is completed.
  • Use data from Power BI to create visual charts, to highlight areas for improvement and gameplan.
  • Involved in hiring process, screening applicants, interviewing, and hiring.

Delivery Driver

Airfield Supply CO.
San Jose, CA
01.2018 - 08.2022
  • Deliver customer orders safely and accurately.
  • Stay in compliance with all laws and regulations.
  • Verify customer ID is valid before completing purchase.
  • Accurately pack and scan hundreds of customer orders when not on delivery route.
  • Train new drivers.
  • Assist Retail team with helping customers on cash registers as needed.
  • Assist Inventory team with various projects, such as labeling new products, restocking the retail floor.
  • Answers customer phone calls and any questions they may have to the best of my ability, relay messages to proper channels.

Assistant General Manager

Citysports Club
San Jose, CA
01.2017 - 12.2018
  • Build the most value in the club as possible, help people change their lives in a positive manner by guiding them to prioritize fitness as a part of their lifestyle.
  • Motivated and led team members to work together to achieve targets.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Hit and exceeded monthly club performance goals.
  • Daily sales training.
  • Daily Marketing inside and outside of the club.
  • Initiated Marketing campaigns to grow customer pipeline.
  • 70+ daily phone calls to hot and cold leads.

Head Cashier

Reebok Outlet
Gilroy, CA
07.2014 - 10.2016
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed refunds for worn, damaged and broken merchandise.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Helped with purchases and signed customers up for rewards program.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Facilities Technician

Synapticswitch
San Jose, CA
07.2013 - 07.2014
  • Set up events for 200+ people.
  • Build office cubicles and Bullpens.
  • Install/ modify IT equipment.
  • Troubleshot and diagnosed building equipment and systems to find root causes.
  • Painted walls, ceilings, trim and doors and replaced fixtures to update building appearance.
  • Assisted with light maintenance and repair of building systems and cleaning equipment to promote business and team productivity.
  • Consulted with managers to discuss major repairs to building operating systems.
  • Cleaned restrooms, emptied waste bins and replenished paper products.
  • Executed proper cleaning procedures utilizing chemical cleaners and power equipment to prevent damage to buildings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Live Oak High School
Morgan Hill, CA

Skills

  • Team management and leadership
  • Relationship building
  • Critical thinking
  • Conflict resolution
  • Interpersonal skills
  • Customer service
  • Organizational abilities
  • Training and development
  • Onboarding processes
  • Microsoft Power BI
  • Microsoft PowerPoint
  • Sales management
  • Google Sheets

Education and Training

other

Timeline

Product Specialist

Capitol Toyota
05.2025 - Current

Transportation Supervisor

Chef's Warehouse
03.2024 - Current

Emerging Market Logistics Supervisor

Everytable
08.2022 - 08.2023

Delivery Driver

Airfield Supply CO.
01.2018 - 08.2022

Assistant General Manager

Citysports Club
01.2017 - 12.2018

Head Cashier

Reebok Outlet
07.2014 - 10.2016

Facilities Technician

Synapticswitch
07.2013 - 07.2014

High School Diploma -

Live Oak High School

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