Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Bryce Wagner

Oconomowoc

Summary

Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Shift Manager

Taco Bell
01.2024 - 02.2025
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.

Maintenance Technician

Ymca
03.2023 - 12.2023
  • Installed new locks, door handles, and door closers.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Assembly Line Worker

Trane Technologies
04.2022 - 03.2023
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Boxed, labeled, and transported items to support assembly operations.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Documented production data and output to enable tracking history and maintain accurate records.

Cart Attendant

Menards
06.2021 - 03.2022
  • Removed broken and unserviceable carts from inventory for repair.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Cleared parking lot of litter and foreign debris.
  • Offered carts to patrons.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Assisted co-workers in restocking and conducting inventory of store.

Customer Service Representative

Altra Federal Credit Union
01.2018 - 05.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Addressed customer account discrepancies and concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.

Education

Associates Degree - Criminal Justice

Western Technical College
La Crosse, WI
05-2019

High School Diploma -

Onalaska High School
Onalaska, WI
05-2017

Skills

  • Schedule oversight
  • Workplace safety
  • Financial records oversight
  • Team building
  • Inventory control
  • Quality assurance
  • Escalation management
  • Account updating
  • Membership renewals
  • Client relationship management
  • Problem-solving
  • Time management
  • Call center operations
  • Call center customer service

Interests

  • Electronics and Circuit Building
  • Avid Reader
  • Video Gaming
  • Designing and Printing 3D Models
  • Hiking
  • I participate in a variety of outdoor recreational activities
  • I have a passion for photography and editing photos
  • Music
  • Backpacking and Hiking
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Shift Manager

Taco Bell
01.2024 - 02.2025

Maintenance Technician

Ymca
03.2023 - 12.2023

Assembly Line Worker

Trane Technologies
04.2022 - 03.2023

Cart Attendant

Menards
06.2021 - 03.2022

Customer Service Representative

Altra Federal Credit Union
01.2018 - 05.2021

Associates Degree - Criminal Justice

Western Technical College

High School Diploma -

Onalaska High School

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