Bryce Waskiewicz
Rexburg,ID
Summary
Dynamic IT Technician with proven expertise at Aloa-ets in diagnosing and resolving complex hardware and software issues. Skilled in enhancing user satisfaction through effective technical support and meticulous IT asset management. Recognized for optimizing network configurations and fostering a knowledgeable environment through training, demonstrating strong attention to detail and active listening skills.
Overview
4
4
years of professional experience
Work History
IT Technician
Aloa-ets
05.2021 - Current
- Diagnosed and resolved hardware and software issues for end-users, enhancing system functionality.
- Installed, configured, and maintained network devices to ensure optimal connectivity across departments.
- Provided technical support via phone and in-person, improving user satisfaction through effective problem-solving.
- Conducted routine system backups and updates, ensuring data integrity and security compliance.
- Assisted with inventory management of IT equipment, streamlining asset tracking processes.
- Trained new staff on IT policies and procedures, fostering a knowledgeable work environment.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
Education
No Degree - Business
Brigham Young University
Rexburg, IDAssociate of Arts - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2025
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Remote support
- System administration
- Application installations
- IT documentation
- IT asset management
- Attention to detail
- Equipment Repair
- Hardware upgrades
- Active listening
Timeline
IT Technician
Aloa-ets
05.2021 - Current
No Degree - Business
Brigham Young University
Associate of Arts - General Studies
Maricopa Community Colleges, Mesa Community College
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