Dynamic Health Services Technician with extensive experience at U.S. Coast Guard Base Elizabeth City Clinic, excelling in patient assessment and care plan development. Proven ability to enhance patient satisfaction through effective communication and emotional intelligence, while delivering exceptional medical support in high-pressure environments. Committed to operational excellence and healthcare compliance.
Overview
4
4
years of professional experience
Work History
Health Services Technician
U.S. Coast Guard Base Elizabeth City Clinic
Elizabeth City
09.2023 - 03.2025
Delivered expert-level patient care supporting up to three healthcare providers simultaneously—far exceeding standard expectations—while ensuring precision, empathy, and professionalism in all clinical interactions.
Provided direct care for mental health, emergent, and complex patients both in person and over the phone, demonstrating sound clinical judgment, emotional intelligence, and calm under pressure.
Assessed and triaged walk-in patients, addressing concerns, developing assessments and care plans, and ensuring prompt access to providers—directly enhancing patient satisfaction and continuity of care.
Volunteered for mobile medical readiness events serving over 200 patients in three days, strengthening community health access and demonstrating flexibility in high-volume, field-based environments.
Performed comprehensive intake screenings using analytical questioning to identify key health concerns, establish care priorities, and set providers up for efficient, accurate treatment decisions.
Collaborated across departments by assisting with front desk operations, laboratory testing, and X-ray imaging, fostering a seamless flow of care and demonstrating strong team-oriented adaptability.
Communicated clearly and professionally during periods of increased patient load and limited staffing, maintaining exceptional standards of care and operational efficiency.
Demonstrated initiative and leadership by going beyond assigned duties to uphold mission readiness, patient safety, and the Coast Guard’s commitment to world-class medical support.
Lead Seaman
U.S. Coast Guard Cutter Valiant
Jacksonville
01.2023 - 09.2023
Led and mentored a 12-member deck crew through multi-month Caribbean deployments, ensuring mission readiness, safety compliance, and operational excellence in dynamic maritime conditions.
Directed complex deck and small-boat operations supporting multinational counter-narcotics and migrant-interdiction missions with U.S. Border Patrol, Homeland Security, the U.S. Navy, and Cuban and Haitian Coast Guards.
Played a key role in maritime law-enforcement missions, assisting in the interdiction of drug-trafficking and human-smuggling operations that directly supported U.S. homeland security objectives.
Certified in Helicopter Tie-Down and Aviation Support Operations, mastering the securing of aircraft to ship decks in open-ocean movement, as well as hot refueling and load-handling procedures under live operational conditions.
Maintained mission-critical equipment and small-boat assets, ensuring full operational readiness for pursuit, rescue, and boarding missions across diverse environments.
Strengthened interagency and multinational coordination, facilitating seamless communication between U.S. and foreign maritime forces to improve regional security and mission success.
Demonstrated composure and decisive leadership in high-stress environments, consistently promoting discipline, accountability, and teamwork under extreme operational pressure.
Lead Seaman
U.S. Coast Guard Sector Mobile
Mobile
07.2021 - 01.2023
Led a 12-member team in a high-performance, mission-critical environment, ensuring professional standards, accountability, and operational excellence.
Directed preparation for elite Rescue Swimmer School, guiding team members through extreme physical conditioning, endurance challenges, and complex rescue techniques required for one of the Coast Guard’s most demanding programs.
Developed, coordinated, and executed comprehensive training programs to enhance team readiness, physical performance, and resilience, fostering a culture of continuous improvement.
Mentored and coached junior personnel, cultivating leadership skills, professional discipline, and attention to detail, resulting in higher team effectiveness and cohesion.
Modeled leadership through personal example, maintaining peak readiness, professional conduct, and discipline to inspire and motivate team members.
Directed and managed multiple facility improvement projects, strategically planning and executing initiatives that increased safety, efficiency, and operational capabilities.
Implemented safety protocols and process improvements, proactively reducing risk and optimizing team workflow under dynamic conditions.
Led over a dozen weekly training sessions, providing structured guidance on physical fitness, injury prevention, and operational preparedness, while reinforcing accountability and team morale.
Education
Some College (No Degree) - Health Services Technician A-School
U.S. Coast Guard
Petaluma, CA
Some College (No Degree) - Behavior Health Summit
U.S. Coast Guard
Kodiak, AK
Helicopter Tie Down Training
U.S. Coast Guard
Key West, FL
Cutter Rescue Swimmer Training
U.S. Coast Guard
Jacksonville, FL
Basic Training
U.S. Coast Guard
Cape May, NJ
Skills
Patient assessment
Care plan development
Medical documentation
Emergency response
Mental health support
Healthcare compliance
Stress management
Phlebotomy techniques
Immunization administration
Laboratory procedures
References
References available upon request.
Timeline
Health Services Technician
U.S. Coast Guard Base Elizabeth City Clinic
09.2023 - 03.2025
Lead Seaman
U.S. Coast Guard Cutter Valiant
01.2023 - 09.2023
Lead Seaman
U.S. Coast Guard Sector Mobile
07.2021 - 01.2023
Some College (No Degree) - Health Services Technician A-School
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