Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryce Wurst

Customer Service Representative
Portage

Summary

Customer service professional with keen eye for detail and reliability in managing daily transactions. Skilled in maintaining inventory, ensuring safety protocols, and providing excellent service. Known for strong teamwork and adaptability in dynamic environments.

Overview

6
6
years of professional experience

Work History

Gas Station Clerk

Kwik-Fil
06.2022 - 07.2024
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Ran store and operated pumps for customers on my without issue.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
  • Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
  • Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.

Research Assistant Intern

XSEDE Empower Research (Department of Energy)
06.2021 - 08.2021
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Conducted thorough statistical analyses on collected data sets to derive meaningful conclusions from research findings.
  • Worked on visualization of large data-sets and optimization of readability
  • Contributed to the successful completion of research projects by collaborating effectively with team members.
  • Provided critical support in designing experiments, contributing to innovative approaches that advanced project objectives.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Applied critical thinking skills when troubleshooting issues encountered during data visualization and research activities.

Gas Station Clerk

Giant Eagle
10.2018 - 06.2019

(Same as most recent gas station position)

Sales Associate

The Exchange
06.2018 - 09.2018
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Science - Cybersecurity

Slippery Rock University of Pennsylvania
Slippery Rock, PA
05-2019

High School Diploma -

Bettendorf High School
Bettendorf, IA
05.2001 -

Skills

Stock replenishment

Customer service and assistance

Cash handling expertise

Stocking shelves

Adaptability and resilience

Customer service

Problem-solving

Complaint resolution

Time management

Timeline

Gas Station Clerk

Kwik-Fil
06.2022 - 07.2024

Research Assistant Intern

XSEDE Empower Research (Department of Energy)
06.2021 - 08.2021

Gas Station Clerk

Giant Eagle
10.2018 - 06.2019

Sales Associate

The Exchange
06.2018 - 09.2018

High School Diploma -

Bettendorf High School
05.2001 -

Bachelor of Science - Cybersecurity

Slippery Rock University of Pennsylvania
Bryce WurstCustomer Service Representative
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