Summary
Overview
Work History
Education
Skills
Websites
LANGUAGE
WEBSITE, PORTFOLIO AND PROFILES
Timeline
Generic

Bryce Yahn

Churchville

Summary

Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

9
9
years of professional experience

Work History

Debt Collector

Bounce AI
04.2025 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.

Customer Service Representative

Five Star Bank
10.2023 - Current
  • Collaborated with colleagues and co-workers to deliver quality customer experience.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Met personal, team and company goals in customer service environment.
  • Managed customer calls efficiently in fast-paced call center environment.

Intake Coordinator

University of Rochester
02.2023 - 05.2023
  • Continuously sought opportunities for professional development through trainings and workshops related to job responsibilities.
  • Monitored and updated patient intake information in electronic medical records systems.
  • Maintained strict confidentiality of all patient information according to HIPAA guidelines.
  • Documented detailed notes in patient files regarding interactions during intake process.

Banker

Citizens Bank
09.2021 - 08.2022
  • Created customized packages for customers based on financial targets and current capabilities.
  • Boosted sales of loan products by offering services to new and established customers.
  • Secured currency and coin with good control systems and day-to-day management.
  • Utilized multiple software programs for data entry, account

Salesperson

Best Buy
10.2016 - 02.2021
  • Remained up to date on current offerings and company processes.
  • Exceeded sales objectives to capture new leads and customers.

Call Center Representative

Allstate
04.2016 - 10.2016
  • Completed high volume of inbound and outbound calls within deadlines.
  • Handled caller needs for sales, service and account problems.
  • Took ownership over customer concerns, following issues through to resolution.
  • Delivered accurate organizational information about products, services

Education

High School Diploma -

Churchville-Chili Senior High School

Skills

  • Data Entry
  • Product Knowledge
  • Telephone Etiquette
  • Data Collection
  • Report Generation
  • Call Management
  • Quality Control
  • Customer Service
  • Payment plan development
  • Customer research
  • Ledger management
  • Following conversation scripts

Websites

LANGUAGE

english
Native

WEBSITE, PORTFOLIO AND PROFILES

linkedin.com/in/bryce-yahn-985a48274

Timeline

Debt Collector

Bounce AI
04.2025 - Current

Customer Service Representative

Five Star Bank
10.2023 - Current

Intake Coordinator

University of Rochester
02.2023 - 05.2023

Banker

Citizens Bank
09.2021 - 08.2022

Salesperson

Best Buy
10.2016 - 02.2021

Call Center Representative

Allstate
04.2016 - 10.2016

High School Diploma -

Churchville-Chili Senior High School

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