Bryce Barshter
Glendale,AZ
Summary
Forward-thinking leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with more than 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager, Marketing Manager, Dealer Accounts Manager, Customer Service
Dean Speed LLC
09.2020 - 12.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, boost long-term business success and help company evolve and grow
- Introduced new methods, practices, and systems to reduce turnaround time
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
- Developed and implemented strategies to maximize customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Implemented new inventory management system to optimize stock levels and reduce waste
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Developed and maintained relationships with external vendors and suppliers
- Reported issues to higher management with great detail
- Interacted well with customers identifying their needs to build connections and nurture relationships
- Managed purchasing, sales, marketing and customer account operations efficiently
- Partnered with vendors and suppliers to effectively manage and budget
- Implemented quality control systems that boosted overall product consistency and reliability
Retail & Specialty Lines Claims Adjuster
AMEX Assurance Company – American Express
10.2016 - 09.2020
- Prepared summaries of damage, payments, and policy coverage
- Evaluated coverage accurately by interpreting complex insurance policies, claims forms and other records and applying them to specific claim scenarios
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Answered customer questions regarding coverage and claim status
- Verified insurance claims and determined fair amount for settlement
- Organized, planned and documented materials for retail, travel, and injury claims
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development
- Identified potential fraud indicators early in the investigation process and contacted SIU for investigative assistance
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects
- Achieved high customer satisfaction ratings by providing clear and timely communication and claim resolution throughout the claims process
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged
- Streamlined internal processes by implementing new claims management best practices, increasing overall productivity
Education
Insurance Licensing Exam - Claims Adjudication
Illinois Department of Insurance
Phoenix10.2016
High School Diploma -
Ironwood High School
Glendale, AZ05.2003
Skills
- Client Relationship Management
- New Product Introductions Strategies
- Sales Background
- Superb Time Management Skills
- Data Evaluation
- Quality Assurance Controls
- Invoice Processing
- Workflow Optimization
- Data Analysis
- Marketing
- Inventory Management
- Customer Retention
Accomplishments
- American Express Tribute award recipient
- 5-time Customer First chain recipient
Hobbies and Interests
- Build and Customize Motorcycles
- Youtube Content Creator
Timeline
Operations Manager, Marketing Manager, Dealer Accounts Manager, Customer Service
Dean Speed LLC
09.2020 - 12.2023
Retail & Specialty Lines Claims Adjuster
AMEX Assurance Company – American Express
10.2016 - 09.2020
Insurance Licensing Exam - Claims Adjudication
Illinois Department of Insurance
High School Diploma -
Ironwood High School
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