Bryce N. Kirkwood

Customer Service and Front Desk Duties:

• Greet and check in members upon arrival at the facility, answering inquiries about class schedules and membership fees.
• Handle phone inquiries, issue equipment, and facilitate guest check-ins.
• Resolve guest complaints promptly to ensure complete customer satisfaction.

Fitness Floor Engagement:

• Engage with patrons on the fitness floor, fostering a positive atmosphere and offering exercise and equipment instructions.
• Assist guests in maximizing results by demonstrating exercises and equipment techniques suitable for their skill level.
• Cultivate relationships with members and guests, fostering a welcoming environment to encourage future visits.

Safety and Facility Management:

• Monitor activities on the fitness floor to ensure the safety of all members.
• Enforce safety protocols to protect both staff and patrons.
• Respond promptly to incidents and emergencies.
• Maintain accurate records of class attendance.
• Perform light maintenance tasks such as changing weights, lubricating machines, and conducting daily equipment inspections to ensure safety and functionality.
• Clean and sanitize locker rooms, gym equipment, and restock supplies to maintain cleanliness standards.

Inventory and Operations Management:

• Manage inventory levels of gym supplies, including towels and water bottles.
• Utilize POS system for class sign-ups, beverage/merchandise sales, and address billing inquiries.
• Deliver exceptional customer service during high-volume shifts and fast-paced operations.

Customer Engagement and Service:

• Engaged with customers effectively, utilizing strong communication and interpersonal skills to adapt to their needs, provide outstanding service, and enhance the customer experience in a dynamic retail setting.

Product Knowledge:

• Actively participated in product knowledge training sessions to develop a comprehensive understanding of brand values and materials, enabling informed interactions with customers.

Teamwork and Improvement:

• Collaborated seamlessly with team members to achieve sales targets, foster a positive work environment, and drive collective growth through a commitment to continuous improvement and feedback.

Organizational Skills and Time Management:

• Demonstrated exceptional organizational skills and effective time management, maintaining product displays, store aesthetics, and productivity in a fast-paced retail environment.

Technical Skills:

• Demonstrated proficiency in operating point-of-sale systems with accuracy and efficiency, contributing to smooth transactions and customer satisfaction.

Following Instructions:

• Understood and followed oral and written directions.

Interpersonal and Reporting Communication:

• Maintained positive working relationships with fellow staff and management.
• Communicated effectively with vendors, contractors, and other campus stakeholders.
• Updated Property and Grounds Committee on necessary repairs and maintenance.

Maintenance and Cleaning:

• Performed general clean-up and maintenance around the property and buildings.
• Conducted regular inspections to identify maintenance needs and report issues promptly.

Event Coordination:

• Set up and broke down specified meeting areas on a daily basis for various groups and classes around campus.
• Coordinated logistics for campus events, including scheduling, setup, and cleanup.

Groundskeeping:

• Managed groundskeeping and general clean-up of parking lots, walkways, and entrances.
• Maintained landscaping, including mowing, trimming, and planting.

Building Management:

• Oversaw building management for events, including lockup and setting alarms when necessary.
• Responded to emergencies and ensured building security.

Supply Management:

• Created and submitted supplies lists for purchase by Administrator.
• Monitored inventory levels and replenished supplies as needed.

Flexibility and Adaptability:

• Performed other duties around campus when directed by the Rector.
• Adapted to changing priorities and needs in a dynamic work environment.

Facility Maintenance:

• Ensured all restrooms and offices were clean and fully stocked with needed supplies.
• Conducted routine maintenance tasks, including plumbing and electrical repairs.