Summary
Overview
Work History
Education
Skills
Timeline
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Brycen Reyes

Las Vegas,NV

Summary

Dynamic server with a strong work ethic and proven cash handling skills at multiple restaurants on and off the las vegas strip. Expert in upselling techniques and conflict resolution, consistently enhancing customer satisfaction. Recognized for training new team members and optimizing efficiency, fostering a positive atmosphere while managing high-volume service with ease.

Overview

10
10
years of professional experience

Work History

Server

Cornish Pasty
Las Vegas, NV
06.2021 - Current
  • Managed over 10 tables and served more than 120 guests nightly with prompt service.
  • Demonstrated multitasking skills by efficiently handling multiple tables without sacrificing quality.
  • Utilized POS system for order placement, bill management, and complimentary item handling.
  • Collaborated with team members during peak hours to ensure smooth operations.
  • Provided attentive service by promptly serving food and beverages based on customer needs.
  • Maintained up-to-date knowledge of menu items and special offers to enhance recommendations.
  • Applied extensive knowledge of beers, wines, and liquors to inform customer choices.

Server

Virgil's Real BBQ
Las Vegas, NV
11.2019 - 06.2020
  • Managed multiple tables simultaneously, ensuring high service quality under pressure.
  • Collaborated with team members to optimize workflow during peak shifts.
  • Cultivated strong relationships with regular customers to enhance loyalty.
  • Executed opening and closing duties to facilitate seamless service transitions.
  • Attended promptly to customer needs, delivering personalized service for improved satisfaction.
  • Provided attentive service during high-volume periods while maintaining detail orientation.
  • Assisted in food and drink delivery, ensuring timely service for each guest.
  • Maintained cleanliness and organization of workstations to support efficient operations.

Server Trainer

Miller's Ale House
Las Vegas, NV
02.2017 - 11.2019
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored hires to enhance productivity and efficiency during training.
  • Addressed customer concerns promptly, resolving issues and minimizing negative feedback.
  • Demonstrated expertise in food and beverage service standards, setting an example for new servers.
  • Cultivated strong relationships with regular customers to foster loyalty and repeat business.
  • Instructed servers on effective techniques for order-taking, food service, and customer engagement.
  • Participated actively in team meetings to identify strategies for enhancing efficiency and customer satisfaction.

Shift Leader

AMC Theatres
Las Vegas, NV
03.2015 - 09.2016
  • Trained new employees and delegated daily responsibilities to enhance operational efficiency.
  • Ensured adherence to safety guidelines, maintaining a clean and secure work environment.
  • Accurately processed cash and credit card transactions using POS software.
  • Oversaw cash handling procedures, ensuring precise record-keeping and minimizing discrepancies.
  • Resolved customer complaints, providing effective solutions to enhance satisfaction.
  • Maintained organized production areas, preventing hazards and avoiding work delays.
  • Fostered positive team atmosphere through ongoing training for new hires.

Education

High School Diploma -

ED W Clark High School
Las Vegas, NV
06.2014

Skills

  • Work ethic
  • Time management
  • Positive mindset
  • Customer support
  • Upselling techniques
  • Cash handling
  • POS system proficiency
  • Conflict resolution
  • Efficiency optimization

Timeline

Server

Cornish Pasty
06.2021 - Current

Server

Virgil's Real BBQ
11.2019 - 06.2020

Server Trainer

Miller's Ale House
02.2017 - 11.2019

Shift Leader

AMC Theatres
03.2015 - 09.2016

High School Diploma -

ED W Clark High School

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