Dynamic professional with extensive experience at YMCA of Milwaukee, excelling in program development and staff coordination. Proven track record in creating impactful environmental education initiatives and leading diverse teams. Adept at training facilitation and community outreach, fostering strong relationships while enhancing participant engagement and satisfaction.
Developed youth programs and activities for diverse age groups with around 200 campers. Coordinated staff schedules with around 40 staff to ensure adequate coverage and support during events. Organized training sessions for new staff on camp policies and procedures. Created programs that supported and enriched environmental education and appreciation.
Developed engaging environmental education programs for diverse community groups. Facilitated hands-on outdoor activities such as climbing tower, ropes challenge courses, canoes, and archery to enhance learning and life experiences. Managed participant registrations and maintained accurate program records while maintaining licensing standards. Worked successfully with a diverse group of coworkers to accomplish goals.
Supervised daily operations to ensure smooth workflow and customer satisfaction. Resolved customer inquiries and complaints with professionalism and care. Managed daily cash intake by counting out registers and tabulating profits.
Assistant Director: 2021-2023, 1st / 2nd Grade Unit Coordinator: 2018-2021. Facilitated day-to-day activities for around 500 campers and 100 staff. Program themed activities for a diverse group of campers, and for families, on weekly special events. Maintained a healthy relationship with community members through outreach and programed events