Bryce S. McLaughlin
Normandy Park,WA
Summary
My goal is to strengthen my experience in engineering and customer service skills by working in an environment where I can learn and grow through “on the job experience.”
Professional Summary:
I am hard working, professional, and organized. Always aiming to improve my abilities to be successful. I am flexible, reliable, dependable, and punctual.
With 4 years of customer service and maintenance experience, I am able to multitask while offering excellent customer service. Offering solid technical, interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
Golf Operations Assistant
Rainier Golf And Country Club
10.2022 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Set up promotional displays and equipment for special events and activities.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Outside Service Attendant
Rainier Golf and Country Club
01.2019 - 10.2022
- Deliver excellent recreational experience for members and guests
- Gained organizational and customer service skills from managing tee times and member requests
- Coordinate with superiors and peers to meet club and member needs
- Upheld course standards by remaining award of my surroundings and maintaining professional, friendly attitude.
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
Floor Installer
JM Installation
01.2018 - 01.2021
- Responsible for maintaining all tools and supplies used on the jobsite
- Prepping and preparing job site
- Installation of carpet, pad, tac strip, vinyl, plank, wood, and tile
- Working with clients to ensure they understand the scope of work and building lasting relationships with clients
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Removed existing flooring to prepare for new vinyl or carpet flooring.
Normandy Park Community Club
- Stewards of the Cove
- I help in the upkeep of 18 acres of property, including: weeding, gardening, beach and grounds maintenance.
Education
Business Administration
Central Washington University
Ellensburg, WA06.2025
Highschool Diploma -
Kennedy Catholic High School
Burien, WA06.2021
2019
2018
Skills
- Microsoft Office: Work, Excel, Outlook
- Attention to detail, teamwork, Comfortable in a professional environment Able to grasp new concepts quickly and efficiently Adaptive, strategy oriented
- Languages
- American Sign Language
- Customer Needs Assessments
- Staff Maintenance
- Credit Card Transaction Processing
- Phone Inquiries
Timeline
Golf Operations Assistant
Rainier Golf And Country Club
10.2022 - Current
Outside Service Attendant
Rainier Golf and Country Club
01.2019 - 10.2022
Floor Installer
JM Installation
01.2018 - 01.2021
Normandy Park Community Club
Business Administration
Central Washington University
Highschool Diploma -
Kennedy Catholic High School
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