Bryden Jones
Customer Service Associate
Sierra Vista,AZ
Summary
Dynamic professional committed to excellence and driven by results, with a strong focus on managing customer interactions and delivering exceptional service. Recognized for reliability and adaptability in fast-paced environments, fostering seamless collaboration within teams to achieve positive outcomes. Expertise in conflict resolution and effective communication enhances the ability to build lasting relationships, ensuring a customer-first approach that drives satisfaction and loyalty. Passionate about contributing to organizational success through a proactive attitude and dedication to maintaining high standards in service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Farmers Insurance
03.2025 - 06.2025
- Assisted customers and agents with policy inquiries and updates. Provided support in understanding auto insurance policies and billing processes. Facilitated smooth communication between customers and agents.
- Managed inbound customer inquiries, providing accurate information on insurance products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Facilitated resolution of customer inquiries through daily management of 20+ calls.
Medicare Insurance Sales Agent
GoHealth
07.2021 - 01.2025
- Led initiatives to guide Medicare recipients in identifying optimal insurance coverage. Cultivated relationships with clients to enhance understanding of offerings from Humana, Aetna, Blue Cross Blue Shield, United Healthcare, and Kaiser Permanente. Licensed insurance agent with expertise in diverse Medicare plans.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Achieved sales of over 10 insurance policies daily during off-peak season.
Customer Service Associate
Teleperformance USA
11.2014 - 03.2021
- Assisted clients by answering phone calls for Teleperformance. Supported various businesses, including a sporting goods retailer, a roadside assistance provider, and a major healthcare organization.
- Trained new associates on customer service protocols, improving team performance and service quality.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Executed daily management of over 50 customer calls to enhance service delivery and client satisfaction.
Education
No Degree - General Studies
Cochise College
Sierra Vista, AZ12.2019
High School Diploma -
Buena High School
Sierra Vista, AZ05.2012
Skills
- Client support
- Proficient in Microsoft Office Suite
- Insurance sales expertise
- Experience with Salesforce
- Team collaboration
- Customer complaint resolution
- Salesforce CRM system proficiency
Certification
- Iss: 2021-08-09
- No: 20016078
LANGUAGES
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Farmers Insurance
03.2025 - 06.2025
Medicare Insurance Sales Agent
GoHealth
07.2021 - 01.2025
Customer Service Associate
Teleperformance USA
11.2014 - 03.2021
No Degree - General Studies
Cochise College
High School Diploma -
Buena High School
AWARDS
Blue Diamond Club - Teleperformance - 2019, Employee of the Month - Teleperformance - 2016