Brye'Antae Guyton
West Palm Beach (Open To Remote)
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within a team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Strong background in managing and optimizing remote infrastructure, with proven ability to implement effective solutions. Known for maintaining high standards and delivering results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Palm Beach Diabetes and Endocrine Specialist
08.2021 - Current
- Greet and check in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Answered multi-line phone system and enthusiastically greeted callers.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
Administrative Assistant/ Activities Coordinator
Alzheimer's Community Care
03.2020 - 08.2021
- Planned and maintained daily activities, as well as, organized personnel to administer structured activity therapy schedule
- Organized and facilitated monthly, weekly and daily activities for senior residents, including one-on-one basis
- Buy necessary supplies for monthly activities
- Directed daily activities and ensured adherence to program policies and procedures
- Planned, organized and executed daily activities for customers/visitors
- Monitored residence daily activities and updated individual charts
- Increased resident and staff participation in daily activities
Technical Support Representative
AT&T
12.2018 - 03.2020
- Monitored system performance to identify potential issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed high levels of call flow and responded to technical support needs.
Patient Access Representative
Call 4 Health
08.2016 - 10.2018
- Demonstrated mastery of customer service call script within specified time frames
- Addressed customer service inquiries in a timely and accurate fashion
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced patient satisfaction by efficiently scheduling appointments , manage appointment changes and verify insurance.
Front Desk Clerk
Medical Group of South FL
01.2015 - 08.2017
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Release information to persons or agencies according to regulations
- Maintained clean and presentable reception area to maintain professional business reputation
Education
Associate of Arts -
Palm Beach State College
12.2024
Skills
- Customer service
- Administrative skills
- Fluent in ASL
- Self-directed
- Inventory control
- Detail-oriented
- Insurance eligibility verification
- Microsoft office
- Complaint resolution
- Resolving errors
- Maintaining cleanliness
- Data entry documentation
- Organization and efficiency
- Copying medical records
- Listening skills
- EMR Systems
- Alzheimer's Care
- Dementia Care
- HIPAA
- Medical Billing
- Medical Terminology
- Medical Office Experience
- Medical Scheduling
- Patient Care
- Typing
- Filling
- Multi-line Phone Systems
- Computer Literacy
- Problem-solving skills
- Dentrix
- EClinicalWorks
- Scheduling
- Front desk
- Office experience
- Data entry
- Clerical experience
- EMR systems
- Office Management
- Phone Etiquette
- Claims Processing
- Time management
- Technical troubleshooting
- Remote support
Certification
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- Certified EKG Technician (CET) - National Healthcare Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- Certified Customer Service Professional (CCSP)
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Sign language
Professional Working
Timeline
Front Desk Clerk
Palm Beach Diabetes and Endocrine Specialist
08.2021 - Current
Administrative Assistant/ Activities Coordinator
Alzheimer's Community Care
03.2020 - 08.2021
Technical Support Representative
AT&T
12.2018 - 03.2020
Patient Access Representative
Call 4 Health
08.2016 - 10.2018
Front Desk Clerk
Medical Group of South FL
01.2015 - 08.2017
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- Certified EKG Technician (CET) - National Healthcare Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- Certified Customer Service Professional (CCSP)
Associate of Arts -
Palm Beach State College
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