Bryeisha Smith
Saint Louis,MO
Summary
Compassionate Direct Support Professional with a proven track record at Willows Way, excelling in client support and behavior redirection. Skilled in first aid and safety, I effectively maintained a safe environment while promoting independence and wellness. Recognized for resolving conflicts with empathy, enhancing client satisfaction and trust.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
American House
05.2023 - Current
- Assessed patient vital signs and maintained accurate medical records.
- Coordinated patient scheduling, ensuring optimal workflow and reduced wait times.
- Assisted physicians during examinations, enhancing efficiency and patient care quality.
- Managed inventory of medical supplies, streamlining procurement processes and reducing waste.
Direct Support Professional Supervisor
Willows Way
05.2020 - 2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managing answering 3-5 calls daily from management, doctors, and family members
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
Care Giver
The Grande
03.2017 - 05.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives 4 times daily.
Customer Service Representative
Spectrum
05.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managing 50 plus incoming calls daily.
Education
High School Diploma -
RiverView Gardens
St Louis, MO05.2015
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Patient care
- Case documentation
- Transportation
- Relationship building
Accomplishments
- Documented and resolved issue which led to results.
- Supervised team of numbers staff members.
Certification
- First Aid CPR
- Med Level 1
- Mandt
Languages
English
Full Professional
Timeline
Medical Assistant
American House
05.2023 - Current
Direct Support Professional Supervisor
Willows Way
05.2020 - 2023
Care Giver
The Grande
03.2017 - 05.2020
Customer Service Representative
Spectrum
05.2015 - 03.2017
High School Diploma -
RiverView Gardens