Bryer Wallace
Ottumwa,IA
Summary
Skilled in retail operations, customer service, and healthcare, with a background as a storefront employee and in nursing. Possess strong organizational skills, a knack for product merchandising, and the ability to handle cash transactions accurately, along with direct patient care. Known for providing top-notch customer and patient service, and making significant contributions to team success. Proven track record of enhancing workplace reputation by creating a professional, high-energy environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
University of Iowa Hospital and Clinics
Iowa City, IA
05.2023 - Current
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support to patients and their families during difficult times.
- Participated in quality improvement activities within the department.
- Provided direct patient care and assistance to healthcare team members.
- Explained treatment procedures to patients and their families.
Accounting Assistant
HyVee Foods
Ottumwa, Iowa
11.2022 - 05.2023
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Provided support to upper management with special projects related to finance or accounting processes.
- Answered questions from customers regarding their billing or payment status.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Prepared daily cash flow statements for management review.
Receptionist
Bivens Orthodontics
Tampa, FL
05.2022 - 11.2022
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Verified insurance eligibility prior to appointment.
Assistant Manager
HyVee Foods
Ottumwa, IA
04.2019 - 04.2022
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
Education
Associate of Science - Nursing And Sales
Indian Hills Community College
Ottumwa, IASkills
- Effective communication
- Customer service
- Patient advocacy
- Adaptability and flexibility
- Workload management
- Accurate sales transactions
Certification
- CPR and BLS Certified
Accomplishments
- Helping Hand Award. This award is given to one employee monthly throughout the University of Iowa for their exceptional work in healthcare.
Timeline
Patient Care Technician
University of Iowa Hospital and Clinics
05.2023 - Current
Accounting Assistant
HyVee Foods
11.2022 - 05.2023
Receptionist
Bivens Orthodontics
05.2022 - 11.2022
Assistant Manager
HyVee Foods
04.2019 - 04.2022
Associate of Science - Nursing And Sales
Indian Hills Community College
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