bryhana dixon
Spring,TX
Summary
Adept in technical troubleshooting and problem-solving, I excelled at United Healthcare by enhancing customer satisfaction and streamlining call handling, significantly surpassing performance targets. My expertise in Microsoft Office Suite and commitment to excellence were pivotal in fostering team collaboration and driving continuous improvement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Gifted customer service team member focused on handling customer issues and escalated requests with fast and knowledgeable support. Well-versed in Industry procedures and skilled at assessing trends to devise creative system-wide solutions. Excellent relationship-building, communication and conflict mediation skills.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate
United Healthcare
2022.10 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
Server
IHOP
2014.01 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Medical Assistance
Remington College
Houston, TXGeneral Studies
Atascocita High School
Humble, TX05.2011
Skills
- Call center experience
- Data Entry
- Administrative Support
- Problem-solving abilities
- Complaint Handling
- Data Collection
- Complaint resolution
- Computer Proficiency
- Assertiveness
- Appointment Setting
- Technical Support
- Technical Troubleshooting
- Microsoft Outlook
- Account Management
- Live chat support
- Multi-line phone talent
- Order Fulfillment
- Typing Speed
- Professional telephone demeanor
- Call Center Operations
- Office equipment proficiency
- Microsoft PowerPoint
- Microsoft Office Suite
Timeline
Customer Service Advocate
United Healthcare
2022.10 - Current
Server
IHOP
2014.01 - Current
Medical Assistance
Remington College
General Studies
Atascocita High School