Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryhana Jacquez

Fort Worth,TX

Summary

Motivated and adaptable healthcare professional with 4 years of customer service experience and 1 year of hands on experience as a certified Medical Assistant and administrative assistant. Skilled in Multitasking and fostering clear effective communication skills among patients, family members, in-office staff, providers in the field, home health, and medical specialties. Provide technological support to providers and a fast learner with new technology programs. Maintain and secure confidential patient information through HIPPA and PHI. Driven to enhance expertise and develop within organization

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Medical Assistant

Global Open Wound Care
Southlake, TX (hybrid)
07.2024 - Current
  • Maintained accurate, up-to-date patient records to support quality care.
  • Evaluated patient progress and updated service plans accordingly.
  • Managed onboarding process for new hires to ensure smooth integration.
  • Handled administrative tasks including scanning, filing, and faxing documents.
  • Coordinated referral requests and facilitated communication with medical providers and specialists.
  • Ordered medical supplies for office and clinical staff to maintain operational efficiency.
  • Collected and maintained comprehensive patient histories while assisting with registration and scheduling.
  • Facilitated ordering of diagnostic imaging tests, cultures, and durable medical equipment.
  • eCW Admin

Student - Certified Medical Assistant

Texas Health Family Clinic
Bedford, TX
05.2024 - 06.2024
  • Completed 180 clinical hours in primary care setting, delivering patient care services.
  • Assisted providers with in-office procedures to enhance operational efficiency.
  • Performed various clinical tasks to support patient treatment protocols.
  • Accurately documented patient information and communicated concerns to providers.
  • Developed hands-on experience in patient care and electronic health documentation.

Food Service Technician

Texas Health Resources
Fort Worth, TX
07.2023 - 04.2024
  • Delivered compassionate, personalized service to patients by actively listening to meal preferences and concerns.
  • Facilitated efficient food ordering and timely delivery to improve mealtime experiences.
  • Demonstrated strong problem-solving skills in addressing patient inquiries and issues.

Customer Service Representative

AT&T
Roanoke, TX (remote)
05.2021 - 08.2021
  • Troubleshot internet connectivity and device issues for customers, ensuring prompt resolution.
  • Guided customers in setup and usage of internet and phone services to enhance user experience.
  • Promoted AT&T products and services by delivering customized advertising solutions based on customer needs.
  • Delivered exceptional customer service while managing high volume of inquiries in fast-paced environment.

Education

Medical Assistant Certificate -

The College of Healthcare Professions
Fort Worth, TX
06-2024

High School Diploma -

Fossil Ridge High School
Fort Worth, TX
05-2019

Skills

  • Technology: Microsoft Teams, Outlook Word, Excel, PowerPoint, Adobe Acrobat, Apple iPad, Fax
  • Clinics: Primary Care, Advanced Wound Care services
  • Electronic Health Record: Epic, eClinical Works (eCW), any other EHR systems?
  • Data entry, records management
  • Time management
  • Preparation of new hire providers
  • Collaborative care
  • Communication: Office and providers
  • Independent self-starter & work effectively as team member
  • Active listening skills

Certification

  • National Registered Certified Medical Assistant Issue: 6/18/24 Expire: 4/15/26

certification number: 237839

  • American Heart Association Basic Life Support (BLS) Certification

Timeline

Administrative Assistant/Medical Assistant

Global Open Wound Care
07.2024 - Current

Student - Certified Medical Assistant

Texas Health Family Clinic
05.2024 - 06.2024

Food Service Technician

Texas Health Resources
07.2023 - 04.2024

Customer Service Representative

AT&T
05.2021 - 08.2021

Medical Assistant Certificate -

The College of Healthcare Professions

High School Diploma -

Fossil Ridge High School

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