Brykia Eubanks

• Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
• Prepared and edited documents and reports for quality and accuracy.
• Assisted with organization and maintenance of office filing system for easy retrieval of information.
• Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
• Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
• Scheduled meetings and appointment to prevent scheduling conflicts.
• Entered data into system and accurately updated residents accounts.

- Assist CAM with processing invoices (Code and Scan)

-Prepare schedules for staffing, managing time off, and vacation requests.

-Provide administrative support. (Scan,fax,copy and submit)

-Monitor properties and process work orders as necessary. Maintenance,Housekeeping or Security work orders.

-Enhance arrival experience for all residents and visitors by properly greeting and assisting as needed.

-Monitored alarm systems and CCTV footage to enable prompt attention and response

-Edit Time Cards/Submit Payroll

-Coaching security personnel about new guidelines, processes, or new systems.

-Developing preventive measures to minimize the risk of accidents, theft, and other unlawful activities.

• Assisting high risk customers by performing all aspects of customer service, including answering busy

phone systems, advising customers of special promotions, and providing detailed information for various

products.

• Provides clients and providers with resource and referrals services

• Resolve billing questions, disputes and provided technical support for all sprint supported cell phones

and wireless devices.

• Maintains a 100% feedback from customers.

• Apply adjustments to customers contracts or close any lines. Give out discounts when necessary.

• Promoting the merge with T-mobile and offering any promotions available.

• Following up with customers via text, email or phone.

• Book in-store appointment’s

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
• Coordinated with General Manager in different operational issues and promotional activities.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
• Implemented safety protocols to maintain a secure work environment for employees.
• Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.