Brylea Boatright
Dawson
Summary
Dynamic Associate Manager with a proven track record at Sonic, excelling in strategic planning and staff development. Leveraged negotiation and customer service skills to enhance team performance and client satisfaction. Achieved significant cost savings and fostered a culture of mutual support and professional growth, driving data-driven decisions and operational excellence.
Offering strong organizational skills and positive attitude, eager to learn and grow in dynamic environment. Brings ability to quickly acquire industry-specific knowledge along with solid analytical and communication skills. Ready to use and develop leadership and project management skills in Desired Position role.
Developed leadership and project management skills in collaborative and fast-paced environment. Demonstrated ability to analyze data and implement process improvements. Seeking to transition into new field, focusing on applying transferable skills to drive successful outcomes.
Overview
1
1
year of professional experience
Work History
Associate Manager
Sonic
01.2025 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Mentored and supported Number Type department employees to create strong workplace culture.
- Mentored junior team members, contributing to their professional growth and skill development.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Carhop
Sonic
10.2023 - Current
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Collaborated with team members to provide exceptional customer experiences.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Promoted teamwork among staff members by offering assistance when needed.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Answered guest questions and promoted special products.
- Provided top-notch service while adhering to all health codes and regulations.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Trained new carhops in proper service techniques and company policies.
- Enhanced customer experience by delivering orders promptly and with smile.
- Maintained cleanliness and organization in serving area to uphold health standards.
- Prepared beverages and simple menu items for faster service turnaround.
Education
High School Diploma -
Dawson ISD
Dawson, TX05.2025
Skills
- Staff management
- Strategic planning
- Negotiation
- Operations management
- Staff training and development
- Store management
- Brand promotion
- Customer service
- Decision-making
- Team leadership
- Goal setting
- Staff development
- Money handling
- Staff supervision
- Team motivation
- Multitasking and organization
- Team collaboration
- Conflict resolution
- Customer service and satisfaction
- Teamwork and collaboration
Timeline
Associate Manager
Sonic
01.2025 - Current
Carhop
Sonic
10.2023 - Current
High School Diploma -
Dawson ISD
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