BRYLEA BUTLER
Fayetteville,AR
Summary
Dynamic team player with a proven track record of fostering a supportive and productive workplace. Recognized for exceptional multitasking abilities and thriving in fast-paced environments, consistently delivering outstanding results. Strong communication skills enhance collaboration and drive team success. Passionate about community service and dedicated to making a positive impact through meaningful contributions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crepe Cook and Cashier
Crepes Paulette
Fayetteville, AR
10.2024 - Current
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
Customer Service Manager
Simple Getaway
Chichester, England
05.2024 - 08.2024
- Evaluated individual and team business performance and identified opportunities for improvement.
- Liaised with other departments such as marketing, sales, and IT to ensure the smooth functioning of all activities related to customer service operations.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within a designated turnaround time to improve customer satisfaction ratings.
Direct Care Worker
Fort Smith Boys Home
Fort Smith
05.2021 - 04.2024
- Transported clients to doctor's appointments and errands, as well as, coordinated follow-up appointments and medication details.
- Organized oral medications for clients following dosage and schedule requirements.
- Encouraged socialization through recreational activities such as group outings and community events.
- Provided direct care to individuals with intellectual and developmental disabilities, which included household tasks, medication management, wound care, and counseling.
- Promoted independence by teaching self-care skills such as dressing, hygiene, and housekeeping tasks.
- Actively promoted positive behaviors among children through reinforcement techniques.
- Utilized technical skills and expertise to troubleshoot complex problems and implement solutions.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Respected cultural diversity when interacting with individuals from different backgrounds.
Floral Event Planner
Eden's Botanicals and Flower Truck
Fayetteville, AR
02.2023 - 04.2023
- Planned Alcohol and Floral based events for the shop
- Ran social events and gatherings at the store and farmer's markets
- Used customer service skills with clients for planning the floral arrangements and checkouts
- Actively Cleaned and kept up with the store
- Created unique floral arrangements every day
Independent Distributor
ItWorks
Greenwood
08.2020 - 07.2022
- Worked with customers to explain product features, prices, and credit terms
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies
- Collaborated with team members to meet daily demands and handle challenging projects
Daycare Teacher
Aftercare Extraordinaire
Greenwood
05.2021 - 08.2021
- Worked with the staff to care for, feed the toddlers, and change their diapers.
- Effective communication between all staff and children.
- React calmly and quickly to any incidents, and bring about solutions.
- Communicated with parents about their children's day, and any issues that may have occurred.
- Worked with children ages 2 to 12.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
Lifeguard
Parrot Island Waterpark
Fort Smith, AR
05.2018 - 08.2018
- Enforced water rules with a strict mindset, immediately calling out infractions and eliminating safety hazards
- Avoided critical events by attentively tracking swimmers and identifying risky behaviors
- Complied with safety standards by keeping impeccable records of daily activities and safety incidents
- Minimized injuries, teaching individuals how to use the equipment correctly
Education
Bachelor of Arts - Psychology, Medical Humanities
University of Arkansas
Fayetteville, 412.2024
High school diploma -
Greenwood Highschool
Greenwood, 407.2020
Skills
- Problem-Solving
- Interpersonal Communication
- Team Leadership
- Multi-tasking
- Schedule coordination
- Critical thinking
- Emotional support
- Dependable
Volunteer/non-profit work
- MASH- Medical Application of Science and Health (UAMS Internship)
- Publishers Clearinghouse- Holidays handing food boxes or gifts to less fortunate
- Focus on Greenwood Scholarship- Given for outstanding work in the community and being involved
- Outside Scholarship- For impacting the community essay
- Fort Smith Boys Home- Active direct care volunteer
Certification
Mandatory Reporter
References
References available upon request.
Timeline
Crepe Cook and Cashier
Crepes Paulette
10.2024 - Current
Customer Service Manager
Simple Getaway
05.2024 - 08.2024
Floral Event Planner
Eden's Botanicals and Flower Truck
02.2023 - 04.2023
Direct Care Worker
Fort Smith Boys Home
05.2021 - 04.2024
Daycare Teacher
Aftercare Extraordinaire
05.2021 - 08.2021
Independent Distributor
ItWorks
08.2020 - 07.2022
Lifeguard
Parrot Island Waterpark
05.2018 - 08.2018
Bachelor of Arts - Psychology, Medical Humanities
University of Arkansas
High school diploma -
Greenwood Highschool
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