Brylee Ellis
Amarillo,TX
Summary
At Cracker Barrel, I excelled as a Server Trainer, enhancing team efficiency and customer satisfaction through expert training in POS system proficiency and exceptional communication. I spearheaded a mentorship program that significantly boosted service standards and revenue, showcasing my ability to lead and improve team performance in high-volume dining settings.
Overview
2
2
years of professional experience
Work History
Server Trainer
Cracker Barrel
10.2022 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Education
Diploma -
Randall High School
Amarillo, TX05.2013
Skills
- Effective Time Management
- High-volume dining
- Team Member Training
- POS System proficiency
- Tableside Service
- Exceptional communication
- Sanitation Standards
- Relationship Building
- Clear Communication
- Menu Memorization
- Safe handling procedures
Timeline
Server Trainer
Cracker Barrel
10.2022 - Current
Diploma -
Randall High School
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