Bryleigh Middleton

Crew Member

McDonald's Restaurant

Pennington Gap, VA

07.2021 - 01.2024

Educated customers on menu items, product ingredients and nutritional values.
Packed fast food products in approved containers, cups, and bags.
Took orders from patrons and input selections into store computer system.
Presented orders to guests within anticipated service times.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Interacted pleasantly with guests to deliver quality customer service.
Processed payments on cash register and counted back bills and change to patrons.
Informed customers about daily specials in an engaging manner.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Directed patrons to restrooms and other amenities within facility.
Organized and restocked supplies to support operations and team productivity.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Brewed and served coffee and tea with preferred add-ins.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Performed cashier duties such as taking orders, collecting payments and providing change.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Adhered to health department regulations regarding food handling procedures.
Resolved customer complaints in a professional manner.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Scrubbed and polished counters to remove debris and food.
Upheld high standards of productivity and quality in operations.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Prepared quality products while maintaining portion control and presentation within service goal times.
Packaged menu items into bags or trays and placed drink orders into carriers.
Assisted patrons in making menu selections.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Tailored orders to address customer allergies and gluten concerns.
Provided excellent customer service to maintain a positive atmosphere for guests.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Wiped down tables and equipment, swept and refilled stock.
Drove team success by quickly completing assigned tasks.
Processed takeout orders quickly to ensure timely delivery of meals.
Stocked shelves and cases with new or transferred items.
Explained current promotional information and items to patrons.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Assisted with customer requests and answered questions to improve satisfaction.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Maintained updated knowledge through continuing education and advanced training.
Planned and completed group projects, working smoothly with others.

Summary

Overview

Work History

Crew Member

Education

High School Diploma -

Bachelor of Science -

Skills

Affiliations

Accomplishments

References

Timeline

Crew Member

High School Diploma -

Bachelor of Science -

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