Bryleigh Underwood
GULF SHORES
Summary
Energetic Office Administrator with hands-on experience. Known for delivering outstanding customer service and maintaining a professional, welcoming front desk environment. Skilled in greeting guests, managing appointments, handling data entry, and maintaining accurate account records. Adept at supporting smooth daily operations through strong communication, attention to detail, and a team-oriented approach. Committed to creating positive first impressions and ensuring a high level of client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Riviera Dental Care
01.2025 - Current
- Coordinated patient scheduling to optimize office workflow and enhance service delivery.
- Managed electronic records, ensuring accuracy and compliance with privacy regulations.
- Assisted in front desk operations, delivering exceptional customer service to patients and visitors.
- Supported staff with administrative tasks, contributing to a collaborative office environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Registered Dental Hygienist
Liles Family Dentistry
04.2022 - 01.2025
- Performed comprehensive dental cleanings and assessments for diverse patient populations.
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Documented treatment plans and patient progress in electronic health records accurately.
- Managed inventory of dental supplies, ensuring availability for daily operations.
- Adapted quickly to new technologies and procedures within fast-paced clinical environment.
Front Desk Receptionist
Liles Family Dentistry
05.2019 - 04.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained patient records in electronic health record (EHR) system, ensuring accuracy and confidentiality.
- Coordinated communication between dental staff and patients, enhancing overall customer experience.
- Streamlined appointment reminders through automated systems, reducing no-show rates significantly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected and processed payments including cash, card, and electronic transactions, while ensuring accuracy.
Education
General Business / Human Resource Management
Louisiana State University
Baton Rouge, LA05-2027
Skills
- Time management
- Office administration
- Database entry
- Customer engagement
- Verbal communication
- Telephone reception
- Leadership and supervision
Accomplishments
Completed the Alabama Dental Hygiene Program in 2022.
Certification
CPR certified
Timeline
Office Administrator
Riviera Dental Care
01.2025 - Current
Registered Dental Hygienist
Liles Family Dentistry
04.2022 - 01.2025
Front Desk Receptionist
Liles Family Dentistry
05.2019 - 04.2021
General Business / Human Resource Management
Louisiana State University
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