Bryleigh Wilson
Krum,TX
Summary
Bringing positive and approachable demeanor, combined with strong communication and problem-solving skills, to excel in customer interactions. Possesses foundational understanding of customer service principles and adept at quickly learning new systems and processes. Committed to delivering exceptional service and fostering customer satisfaction.
Overview
2
2
years of professional experience
Work History
Service Specialist
Spring Market
11.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Education
High School Diploma -
Aubrey High School
AubreyBachelor's - Mechanical Engineering
University of North Texas
Denton, TX05-2029
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
- Minute taking
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Relationship building
- Customer relations
- Task prioritization
- Product knowledge
- Complaint handling
- Scheduling
- Stock management
Timeline
Service Specialist
Spring Market
11.2023 - Current
High School Diploma -
Aubrey High School
Bachelor's - Mechanical Engineering
University of North Texas
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