Brylie Brunscheon

Hostess

Mulligans Bar & Grill

10.2024 - Current

Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
Managed reservation system to optimize seating arrangements and minimize wait times.
Collaborated with staff to coordinate timely service during peak hours.
Assisted in training new team members on customer service standards and procedures.
Rolled silverware and unfolded napkins
Cleaned off tables to prepare for next customers
Answered phone calls and took to go orders for customers along with packaging finished meals for take out
Managed cash register
Monitored dining area for cleanliness and addressed any guest concerns promptly.
Communicated effectively with kitchen staff regarding special requests and dietary restrictions.
Developed familiarity with menu items to provide informed recommendations to guests.
Maintained organized waitlist, enhancing overall guest satisfaction and dining experience.
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Maintained balanced cash drawer with correct money values and accurate documentation.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Input orders accurately into POS terminal, split bills and accepted payments.