Bryn Hays
Roanoke,TX
Summary
Personable Office Administrator prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
7
7
years of professional experience
Work History
Office Administrator
Integrated Power Services
09.2023 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Successfully managed budgets and allocated resources to maximize productivity and profitability by 43%.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Entered client details and notes into system for interdepartmental access and review.
- Identified and contacted customers with overdue accounts to address payment status.
- Documented customer payment interactions and account statuses for future reference.
- Maintained consistently high success rate of collecting on overdue accounts.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork.
- Helped to research, vet and onboard new vendors, set up contracts and establish connections.
- Organized and maintained vendor records in accordance with corporate guidelines.
- Processed customer orders, delivered exceptional customer service and met sales support objectives.
- Assisted and supported training of new Sales Coordinator's.
- Answered telephone calls and emails to resolve clients' billing issues and questions.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported daily purchase orders, task orders, invoicing and billing details.
- Coordinated staff meetings and events.
Sales Coordinator
Broker Online Exchange
01.2023 - 08.2023
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Used CRM software to maintain detailed contact logs and account records.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Scheduled customer appointments for sales representatives on road or out of office.
- Identified prospective customers using business directories and leads from existing clients.
- Managed over 50 customer calls per day.
- Increased sales by 10% through cold calling.
Shift Lead Manager
Chick-fil-A
05.2019 - 07.2022
- Checked building to confirm maintenance and cleaning met code and regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached team members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Implemented policies and standard operating procedures for continuous improvement.
Team Member
Chick-fil-A
05.2017 - 05.2019
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Applied Arts And Science - Organizational Leadership
Texas A&M University - Commerce
Commerce, TX05.2023
Associate of Applied Science - Business Administration And Management
Tarrant County College District
Fort Worth, TX12.2021
Skills
- Event Coordination
- Word Processing
- Telephone reception
- Administrative Support
- File Maintenance
- Meeting Coordination
- Database entry
- Office Supply Management
- Calendar Management
Timeline
Office Administrator
Integrated Power Services
09.2023 - Current
Sales Coordinator
Broker Online Exchange
01.2023 - 08.2023
Shift Lead Manager
Chick-fil-A
05.2019 - 07.2022
Team Member
Chick-fil-A
05.2017 - 05.2019
Bachelor of Applied Arts And Science - Organizational Leadership
Texas A&M University - Commerce
Associate of Applied Science - Business Administration And Management
Tarrant County College District
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