Retail Worker
Spencers Gifts
Columbia , MD
05.2021 - 08.2021
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Supported loss prevention goals by monitoring shopper behavior.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.