Summary
Overview
Work History
Education
Skills
Timeline
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BRYN SIMPSON

BRYN SIMPSON

Gibsonia,United States

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

23
23
years of professional experience

Work History

Director, Member Experience

Lawyers With Purpose
08.2022 - Current
  • Collaborate with staff, and key stakeholders to develop a membership growth plan, outlining strategies for engagement, retention, and recruitment
  • Monitor and analyze membership trends, making necessary adjustments to strategies
  • Identify and oversee the implementation of relevant market research efforts
  • Create compelling value propositions that address the needs of current and prospective members
  • Initiate and manage strategic partnerships to bolster member recruitment and retention efforts, increasing retention to a company high of 86% year-over-year.
  • Work closely with colleagues to enhance existing and develop new membership resources, opportunities, and pricing structures
  • Collaborate with various departments to implement engagement-enhancing programs based on member research
  • Establish methods to regularly assess and quantify member engagement and satisfaction (NPS), allowing for progress measurement and informed strategy adjustments
  • Collaborate with the IT department to streamline processes and contribute requirements as the company explores new AMS options
  • Ensure compliance with data protection regulations and maintain the security and confidentiality of member information
  • Oversee membership applications, renewals, and invoicing
  • Keep the MAB Council (BOD) informed and updated on issues
  • Manage or liaise with external consultants and vendors as necessary.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency by 23% with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates from 58% to 83% through exceptional relationship management and prompt resolution of issues (measured by NPS).
  • Expanded into new markets, conducting thorough market analysis and establishing two key local partnerships.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.

Director of Educational Programs/National Volunteer Director

Schools That Can
08.2021 - 08.2022
  • Successfully providing leadership to a grant-funded organization that aids underserved high school students
  • Overseeing the development of educational programs, and seeking out innovative practices to drive improvement
  • Effectively enabling culturally relevant work-readiness training within public, private, and faith-based classrooms
  • Providing support around grant development to ensure appropriate funding for national and local programming
  • Working with team to deliver weekly instruction to 467 at-risk students, adhering to the curriculum
  • Building and facilitating career exploration workshops, using a combination of formal/informal class training and group activities
  • Developing and delivering meaningful experiences, leveraging experiential learning, class discussions, and role play
  • Directing the National Volunteer program, organizing events, and recruiting, training, and managing a pool of 275 Volunteers
  • Proactively working collaboratively with the Educators to assess and identify participants' needs and strengths
  • Participating on the interdisciplinary team to increase and enhance services, and ensuring individualized instruction
  • Coordinating with students to develop career readiness portfolios based on their goals, interests, and curriculum milestones
  • Collaborating with Marketing to communicate, advertise, and promote the educational programs and their value
  • Striving to increase program participation to new, diverse populations, and adapting programs to increase benefits.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Formed strategic partnerships and connected with potential clients to drive business development.

Membership & Volunteerism Program Manager

The Minerals, Metals & Materials Society
08.2007 - 08.2021
  • Effectively supervised and managed a team of Student Services and Professional Development staff
  • Successfully managed and maintained an international volunteer program with over 5K members
  • Strategically managed University-based STEM outreach programs for Elementary and Middle School students
  • Worked collaboratively with members of the management team to analyze data and assess member satisfaction
  • Oversaw DEI and Membership Committees, and 2 Subcommittee activities, while serving as liaison to 3 Committees
  • Managed a year-round member recruitment program and improved membership by an average of 3% during tenure
  • Designed innovative approaches, going beyond traditional marketing activities to build the organization's profile
  • Attracted new members from all career stages, as well as created compelling reasons for former members to rejoin
  • Evaluated the existing membership business model to identify areas for improvement and to develop new strategies
  • Created a stronger value proposition as well as drove revenue growth by implementing new programs and activities
  • Increased member engagement by 20%+ and maintained a retention rate of 87%+ for more than 10 consecutive years
  • Developed, managed, and oversaw all aspects of the Departmental budget, and managed a large-scale billing campaign
  • Collaborated on the yearly foundation appeal and handled virtual and onsite planning and management of events
  • Performed regular association benchmarking to maintain thorough knowledge of industry and association best practices
  • Identified new markets, initiated promotional strategies, and wrote copy to maximize membership and volunteer growth
  • Served as Team Lead on large-scale yearly projects, providing ongoing support, leadership, and timeline management.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.

School Counselor

Career Connections Charter High School
08.2001 - 08.2007
  • Developed a work-readiness program for entire population of senior class for five years, placing over 700 students in community internships
  • Successfully fostered strong community partnerships and analyzed student test performances to benchmarked data
  • Served as a liaison between school and community agencies and provided student and family counseling services
  • Assisted students with post-secondary admissions process including management of 146 students in 'College in High School' Program
  • Defined learning requirements, developed student programming, and facilitated student orientation program
  • Efficiently established student records according to state guidelines and oversaw student internship advisors
  • Developed and monitored yearly budgets as well as student attendance, grades, and progress towards graduation.

Education

Master's Level Courses - Community Counseling

Capella University

Bachelor of Science - BS - Social Work & Counseling

PennWest Edinboro
05.1997

Skills

  • Event Planning
  • Customer Service Leadership
  • Leadership Development Management
  • Education Youth Leadership
  • Community Partnerships Relationship Development
  • Grant Development
  • Non-profit Fund Development
  • Strategic Planning
  • Operations Management
  • Project Management
  • Team Management
  • Organizational Development
  • Contract and Vendor Management

Timeline

Director, Member Experience

Lawyers With Purpose
08.2022 - Current

Director of Educational Programs/National Volunteer Director

Schools That Can
08.2021 - 08.2022

Membership & Volunteerism Program Manager

The Minerals, Metals & Materials Society
08.2007 - 08.2021

School Counselor

Career Connections Charter High School
08.2001 - 08.2007

Master's Level Courses - Community Counseling

Capella University

Bachelor of Science - BS - Social Work & Counseling

PennWest Edinboro

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BRYN SIMPSON