Dynamic Admissions Director at Embark Behavioral Health with not only extensive experience in the mental health and behavioral healthcare intake operations, but also has a proven track record in enrollment management and compassionate leadership. Proven leader in optimizing admissions workflows, improving conversion rates, ensuring regulatory compliance, and delivering compassionate, patient‑centered care. Adept at cross‑functional collaboration with clinical, utilization review, and revenue cycle teams to drive census growth while maintaining ethical and clinical standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admission's Director
Embark Behavioral Health
01.2022 - Current
Mental Health Admissions & Intake Operations
Team Leadership & Staff Development
Insurance Verification & Benefits Coordination
Utilization Review & Medical Necessity
EMR / CRM Systems (e.g., Salesforce, BestNotes, Power BI, Waystar)
HIPAA, Joint Commission & State Compliance
KPI Tracking & Census Growth Strategies
Crisis‑Sensitive Patient & Family Engagement
Referral Source Relationship Management
Call Monitoring & Quality Assurance
Transition Planning
Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
Advised applicants on prospects for admission and strategies and managed waitlists.
Academic Coordinator
Montana Academy- Therapeutic Boarding School
04.2020 - 01.2022
Coordinate and oversee daily academics for students with identified emotional, behavioral, and learning needs within a therapeutic residential setting.
Collaborate closely with clinical, residential, and education teams to ensure academic plans align with Individualized Education Programs (IEPs), treatment goals, and behavioral support plans.
Develop, implement, and monitor individualized academic plans that support credit recovery, skill building, and postsecondary readiness.
Monitor student academic progress through data tracking, assessments, and regular reporting to interdisciplinary teams and families.
Serve as primary liaison with public school districts to ensure compliance with state education standards, transcript accuracy, and credit transfer requirements.
Facilitate academic transitions, including intake assessments, re‑entry planning, and coordination with home schools or alternative placements.
Maintain compliance with state education regulations, special education law (IDEA), and accreditation standards.
Implement instructional strategies that support trauma‑responsive, strengths‑based, and differentiated learning environments.
Manage academic schedules, course assignments, and instructional resources to support student engagement and treatment stability.
Participate in treatment team meetings to provide academic insight related to clinical progress, attendance, and behavioral trends.
Support crisis response and de‑escalation in the classroom while maintaining therapeutic and educational boundaries.
Foster a structured, safe, and supportive learning environment that promotes accountability, resilience, and academic confidence.
Restaurant/Bar Manager
The Lodge At Mcgregor Lake
08.2012 - 04.2020
Oversee daily front‑ and back‑of‑house operations to ensure exceptional guest experience, efficiency, and compliance with company standards.
Train, schedule, and supervise staff; foster a positive team culture and maintain high performance standards.
Manage bar and restaurant inventory, ordering, and vendor relationships to control costs and minimize waste.
Monitor food and beverage quality, presentation, and consistency across all service periods.
Ensure compliance with local and state regulations including alcohol service laws, health codes, and safety standards.
Develop and implement service standards, staff training programs, and operational procedures.
Resolve guest concerns and service issues promptly and professionally to maximize satisfaction and repeat business.
Coordinate specials, promotions, and events to drive traffic and increase revenue.
Oversee cash handling, POS operations, deposits, and financial reporting with accuracy and accountability.
Maintain a clean, organized, and welcoming environment in compliance with brand and safety expectations
Lead by example during peak service periods in fast‑paced, high‑volume environments.
Special Education Teacher
Rocky Boy Public School
08.2008 - 07.2012
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Taught multiple subjects to students with intellectual or emotional disabilities.
Instructed students with physical and cognitive disabilities.
Developed and implemented behavioral Intervention Plans.
Oversaw and developed paraprofessional team.
Education
Neurofeedback Certification - Neurofeedback
BCIA
05-2026
Master of Science - Special Education
Grand Canyon University
Grand Canyon
06-2011
Bachelor of Science - Elementary Education
MSU-Northern
Havre, MT
06-2007
Skills
Admissions Expertise & Enrollment Management
Higher Education Knowledge
Cross-Functional Teamwork
Strong Work Ethic
Time Management and efficient
Strong problem-solving abilities
Multitasking and Task Prioritization
Excellent Communication
EMR Systems: CRM & Call Platforms: Salesforce, Best Notes, Power BI, RingCentral, Microsoft Word, Excel, Outlook, Teams
Reporting Dashboards & KPI Analytics
Compassionate leadership style
High ethical standards in admissions and marketing practices
Data‑driven decision making
Ability to perform in high‑acuity, fast‑paced environments
Certification
Outcomes Collection Award for 2022, 2023, and Q1,Q2 and Q3 for 2024