Bryna Almanza
Pomona,CA
Summary
Reliable employee with strong background managing document filing systems. Proven ability in organizing and categorizing paper-based and digital records for easy retrieval. Committed to providing excellent customer service and works well in both individual and team-based environments.
Overview
10
10
years of professional experience
Work History
Driving Instructor
AAA Driving School
09.2022 - Current
- Scheduled appointments with students for driving lessons.
- Evaluated student performance and documented progress and goals.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Retained current and thorough knowledge of state driving laws and regulations.
- Supported student drivers in hands-on road training.
Front End Supervisor
Lowes Home Improvment
03.2015 - 03.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Appliance Sales Specialist
The Home Depot Inc
09.2013 - 03.2015
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
Education
Bachelor of Arts - Sociology
California Polytechnic State University Pomona
Pomona, CA05.2022
Associate of Arts - Sociology
Citrus College
Glendora, CA05.2020
No Degree - Sociology
California State University San Marcos
San Marcos, CA2017
Skills
- Student Records Management
- Traffic Law Expertise
- Driver's License Requirements
- Curriculum Development
- Team Supervision
- Cash Handling
- Opening and closing procedures
Timeline
Driving Instructor
AAA Driving School
09.2022 - Current
Front End Supervisor
Lowes Home Improvment
03.2015 - 03.2020
Appliance Sales Specialist
The Home Depot Inc
09.2013 - 03.2015
Bachelor of Arts - Sociology
California Polytechnic State University Pomona
Associate of Arts - Sociology
Citrus College
No Degree - Sociology
California State University San Marcos
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