Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bryna Mason

Tuskegee,AL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Manager

Burton's Funeral Home
01.2020 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Customer Service Representative

B&Z Dream Creations
09.2019 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Cashier

Walmart
08.2014 - 05.2019
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Set up new sales displays each week with fresh merchandise.

Education

Associate of Science - Medical Assisting

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2018

High School Diploma -

Booker T Washington High School
Tuskegee, AL
05.2009

Skills

  • Preventive Maintenance
  • Staff Management
  • Negotiation and Conflict Resolution
  • Documentation And Reporting
  • Marketing
  • Customer Service
  • Accounting skills
  • Credit and collections

Languages

English

Timeline

Manager

Burton's Funeral Home
01.2020 - Current

Customer Service Representative

B&Z Dream Creations
09.2019 - Current

Cashier

Walmart
08.2014 - 05.2019

Associate of Science - Medical Assisting

Ultimate Medical Academy - Clearwater

High School Diploma -

Booker T Washington High School
Bryna Mason