Bryndisi Rogers
Cookeville,TN
Summary
I am dedicated and enthusiastic about contributing to team's development and success. I am able to cope under pressure and deliver excellent service. I am experienced at employing communication and conflict-resolution skills to keep customers satisfied. I'm very motivated, and seeking an opportunity to grow and learn in a trade that I can be of use, and become successful in. I am a people person, very easy to get along with and very eager to learn and take on each day with pride and determination. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager
Mulligans Bar & Grill
Sparta, TN
10.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Developed annual goals for each department based on market trends and competitor analysis.
- Organized special events such as conferences or training sessions for employees.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Lead Phlebotomist
Grifols Biomat USA
Cookeville, TN
11.2021 - 08.2023
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Trained new staff on proper collection techniques and safety protocols.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Provided feedback to medical staff regarding abnormal or unexpected lab results.
- Assessed patient conditions before performing venipuncture to determine appropriateness for specimen collection.
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Conducted quality control testing on laboratory instruments to ensure accuracy of results.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Maintained a clean work environment by following infection control guidelines at all times.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Participated in regular performance reviews with supervisors in order to identify areas of improvement.
Head Bartender
Franks
Sparta, TN
07.2020 - 02.2022
- Highly organized & personable lead server that provides exceptional customer service
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Success multitasking while remaining professional & courteous in a fast paced environment
- Greeted customers as they entered the establishment
- Answered telephone calls, take orders over the phone and answering questions the caller has
- Taking orders correctly and promptly in store, and strive to get the order back out in a quick time frame
- Bus tables quickly and sanitize after each visit
- Daily and weekly cleaning of the establishment
- Handles money with 100% accuracy.
Lifeguard
YMCA
Sparta, TN
05.2019 - 07.2020
- I took pride in the extreme amount of responsibility that came from being a lifeguard
- I patrolled the pool to ensure everyone was safe and having fun
- I had to make sure everyone was following the rules and guidelines of the YMCA
- When I wasn't on duty, I had to check the pools chemicals to make sure they were reading accurately, and correcting the issues if we had them
- I also helped at the concession stand when we were understaffed
- Always ready to help where and when I could
- I am CPR certified and First Aid certified.
Education
High School Diploma -
White County High School
Sparta, TNSkills
- CPR certified
- First Aid certified
- Familiar with medical terminology
- Motivated
- Fast learner
- Excellent verbal and written skills
- Confident ability to work independently and as a team player
- Exceptional ability to work with a diversity of population
- Staff Development
- Marketing
- Operations Management
- Strategic Planning
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Staff Training and Development
Additional Information
I applied for and was awarded an internship at Cookeville Regional Hospital for clinicals for Physical Therapy. I did this from Feb-March of 2020. The clinicals were shortened due to Covid-19.
I am CPR certified as well as First Aid certified.
Timeline
Manager
Mulligans Bar & Grill
10.2023 - Current
Lead Phlebotomist
Grifols Biomat USA
11.2021 - 08.2023
Head Bartender
Franks
07.2020 - 02.2022
Lifeguard
YMCA
05.2019 - 07.2020
High School Diploma -
White County High School
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