Brynesha Harris
Memphis,TN
Summary
Highly motivated and adaptable individual with a strong desire for long-term employment, seeking opportunity with a company that values growth and advancement. Proven ability to quickly learn and adapt in any environment. Eager to utilize and further develop communication and organizational skills. Friendly demeanor and passion for continuous learning. Ready to contribute to team success and make a positive impact within the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Dispatch
Community Health Care Ambulance
12.2024 - Current
- Deploying and monitoring the status and locations of all on-duty ambulance and non-medical transport units
- First point of contact with clients, patients, and contracted facilities and, therefore, will be responsible to collect and enter pertinent data into the Computer Aided Dispatch System
- Hold intricate knowledge of the appropriate levels of personnel response and the service area in order to ensure deployment of appropriate units and to provide direction to ambulance personnel
- Possess the innate ability to perform several tasks at one time while maintaining a high level of accuracy
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Logistics Support Specialist
Buske Logistics
08.2021 - 02.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Client Support Specialist
Barrett Distribution Centers
03.2022 - 09.2023
- Consistently applies Barrett's core values of Always Better, Utmost Integrity, Dedication to the Customer, I am an Owner, and Open and Honest Relationships in all interactions and decision making
- Accurately process inbound and outbound paperwork in a timely manner, including but not limited to confirming the accuracy of data entry, reconciling the system, output to the customer's documents, and ensuring that all special requests are appropriately addressed and followed through
- Timely and accurately invoice customers for receiving, outbound processing, month-end billing, and all special requests and services
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- File billing timely and accurately in customer files
- Follow order fulfillment to the end (in the warehouse and with the customer) to ensure a successful and timely conclusion
- Participate in new customer onboarding; review and recommend process improvement opportunities
- Review and implement customer compliance guides for on-time performance, including routing orders in customer portal and scheduling carriers
- Ensure customer SLAs are met and communicate any concerns that may arise
- Serve as liaison between warehouse personnel and customer(s); resolve problems as they occur, and ensure accurate and complete information is conveyed to all
- Maintain constant communication between the operations team and the customer addressing any concerns in a timely fashion
- Run and review Non-Compliance Reporting (NCR) in Salesforce
- Review and identify any discrepancies on records or reports
- Review and update Work Instruction on a regular basis
- Write and complete accurate business correspondence to customers and team
- Maintains up to date knowledge of key industry practices, such as shipment type and terms, BOL creation, and routing in web-based customer portals
Guest Service Representative
Disney Store
06.2019 - 03.2020
- Using computer based programs including email & live chat to locate, maintain, & place guest orders, research shipments, and answer any other guest inquiries
- Referring to company policy to educate guest about opportunities while using representative empowerment to deescalate and resolve conflicts
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
High School Diploma -
Watkins Overton High School
Memphis, TN05.2011
Skills
- Detail-Oriented
- Multi-line phone systems
- SAP
- Warehouse management
- 10 key calculator
- Documentation
- Word Processing
- Conflict Management
- Filing
- Patient Care
- Order entry
- Help Desk
- Clerical Experience
- Office Administration
- Logistics
- Microsoft Office Suites
- QuickBooks
- Data Entry
- Office Equipment
- Warehouse management system
- Documentation review
- Account management
- Transportation management systems
- Customer Support
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Certification
- Diploma, 05/01/11, Present
- Forklift Certification, 12/01/24, 12/01/27
- Driver's License, 12/01/21, 12/01/25
Additional Information
72 WPM, 9280 KPH
Timeline
Patient Care Coordinator/Dispatch
Community Health Care Ambulance
12.2024 - Current
Client Support Specialist
Barrett Distribution Centers
03.2022 - 09.2023
Logistics Support Specialist
Buske Logistics
08.2021 - 02.2024
Guest Service Representative
Disney Store
06.2019 - 03.2020
High School Diploma -
Watkins Overton High School
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