BRYNETTE LOUIS
Brandon
Summary
Supervisor with 2 years of experience in driving operational excellence and enhancing team performance. Skilled in problem-solving, leadership, and customer service, consistently achieving significant improvements in efficiency and client satisfaction. Passionate about implementing innovative strategies to foster growth and stakeholder engagement.
Overview
3
3
years of professional experience
Work History
INSURANCE PROFESSIONAL- SALES & SERVICE
USAA
08.2024 - Current
- Collaborate with teams like member security, claims billing & servicing department while meeting customer satisfaction and adherence
- Implement client feedback systems, refining products and boosting customer retention rates.
- Develop and meet sales strategies, making growth in products that are sold
- Meet sale goals by implementing sale strategies
- Educate customers on products ensuring they are meeting customers needs
- Calculate premiums
- Finalized insurance policies and collected necessary down payments
Supervisor
EPIQ
05.2022 - 08.2024
- Lead training for new hires, cutting onboarding time by 20%, enhancing team integration.
- Improve inter-department communication, boosting project coordination by 25%.
- Implement software solutions, optimizing workflows, reducing task time by 30%.
- Build strong client relations, increasing satisfaction ratings significantly.
- Develop performance metrics, driving measurable team output improvements.
- Monitored call quality and provided individual feedback
- Improved team performance coaching and developing
- Issue disciplinary action and performance improvement plan when agents are not meeting target goals consistently.
- Enforce company policy's to agents holding them accountable
Customer Service Representative
OneTouch Direct
12.2021 - 05.2022
- Managed high-volume customer inquiries, prioritizing tasks based on urgency and impact, consistently meeting and exceeding performance targets with an average handling time 15% below company benchmarks.
- Devised streamlined communication protocols between departments, reducing resolution times by 20% and enhancing team collaboration dynamics, fostering a proactive approach to issue resolution.
- Addressed customer escalations, leading to a 25% decrease in unresolved issues and an uptick in customer satisfaction scores.
Education
Associate of Applied Science - General Buissness
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ12-2026
Skills
- Project Management
- Stakeholder Management
- Team Coordination
- Risk Management
- Problem-Solving
- Leadership
- Quality Assurance
- Customer Service
- Sales
- Supervision
- Organization
- MS Office
- Coaching
- Customer service
- Effective selling techniques
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
LANGUAGES
English
Haitian Creole
Timeline
INSURANCE PROFESSIONAL- SALES & SERVICE
USAA
08.2024 - Current
Supervisor
EPIQ
05.2022 - 08.2024
Customer Service Representative
OneTouch Direct
12.2021 - 05.2022
Associate of Applied Science - General Buissness
Maricopa Community Colleges, Rio Salado Community College
Similar Profiles
Jeremy FalknerJeremy Falkner
Associate Auto Adjuster at USAAAssociate Auto Adjuster at USAA
Marcy CastilloMarcy Castillo
Claims Adjuster - Fire, Theft & Vandalism at USAAClaims Adjuster - Fire, Theft & Vandalism at USAA
David JusinoDavid Jusino
Property Claims Adjuster at USAAProperty Claims Adjuster at USAA
Jordan HoffmannJordan Hoffmann
Insurance Professional at USAAInsurance Professional at USAA
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart