Bryni Graham
Magnolia ,MS
Summary
Dynamic professional with a proven track record at HCC Tactical, excelling in customer relations and data analysis. Leveraged critical thinking to enhance brand engagement and optimize product listings, resulting in increased customer loyalty. Skilled in data entry and call management, consistently delivering exceptional results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HCC TACTICAL
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Content Creator
HCC TACTICAL
07.2023 - Current
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
- Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.
- Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
- Analyzed performance data to refine content strategy, leading to improved engagement metrics across all channels.
Marketing Assistant
HCC Tactical
07.2023 - Current
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Created customized marketing materials to increase product awareness.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Enhanced online presence with creation and management of social media content, leading to higher engagement rates.
- Conducted market research to gather insights, informing development of more effective marketing campaigns.
- Generated reports to support development and implementation of marketing plans.
Product Photographer
HCC TACTICAL
07.2023 - Current
- Set up product shots and selected props, styling, and lighting.
- Created visually dynamic images using advanced composition techniques that effectively showcased products in their best light, generating increased customer interest.
- Handled lighting, composition and photo styling.
- Produced multiple views of each product.
- Streamlined workflow for faster project completion by implementing efficient organization and time management strategies.
- Effectively balanced multiple projects simultaneously, demonstrating exceptional organizational skills and adaptability in fast-paced environments.
- Delivered consistent results under tight deadlines by prioritizing tasks effectively and working diligently throughout the project lifecycle.
- Conducted extensive research on each product to capture its unique features, resulting in more engaging visual content.
- Simplified client decision-making process by presenting well-organized image selections and offering expert recommendations based on project goals.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Edited, toned, captioned, and uploaded photographs for publication.
- Selected and set up appropriate props, backdrops, and lighting.
- Customized photography strategies based on intended use and client preferences.
Content Developer
HCC TACTICAL
07.2023 - Current
- Streamlined the content creation process by implementing a content management system, improving overall efficiency.
- Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
- Strengthened content through proofreading and editing.
- Developed original content using social listening and independent sources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified target audiences to analyze characteristics, behavior, and media habits.
- Tracked performance metrics using analytics tools, identifying opportunities for improvement in future content initiatives.
- Contributed to the development of company newsletters, effectively communicating important updates and announcements to subscribers.
- Updated existing content regularly to keep information current and maximize its effectiveness over time.
- Managed social media accounts, crafting engaging posts that enhanced brand visibility and attracted new followers.
- Enhanced user experience by developing engaging and relevant content for various digital platforms.
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
- Produced original, creative content for promotional advertisements and marketing materials.
- Promoted and marketed works through social media platforms.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
Product Lister
Hcc Tactical
07.2023 - Current
- Enhanced product listings by conducting thorough research and incorporating accurate descriptions and specifications.
- Increased sales performance by optimizing product titles, images, and keywords for search engine visibility.
- Contributed to customer satisfaction by promptly addressing inquiries and providing detailed information about products.
- Ensured inventory accuracy with diligent monitoring and updates of product quantities, pricing, and availability.
- Developed a time-efficient system for adding new products into the database while minimizing errors during data entry.
- Identified opportunities for upselling by creating bundles or cross-selling related items within the same category.
- Collaborated with team members to streamline processes for listing new products and updating existing listings efficiently.
- Tracked competitor activity to stay informed about industry trends, pricing strategies, and emerging best practices in online retailing.
- Facilitated positive customer experiences by assisting them with locating specific product listings and addressing concerns regarding specifications, shipping, or returns.
- Reduced instances of returns by ensuring accurate representation of products through detailed descriptions, specifications, and high-quality images.
- Boosted conversion rates by writing compelling product descriptions that highlighted unique features and benefits.
- Assisted in developing promotional campaigns for specific products or categories, driving increased traffic to listings.
- Reduced listing errors by proactively seeking clarification from suppliers or fellow team members when information was unclear or incomplete.
- Continuously improved product listing quality by staying informed about industry best practices and incorporating feedback from customers and coworkers.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Skills
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Microsoft outlook
- Call management
- Product knowledge
- Order processing
- Data collection
- Product sales
- Spreadsheets
- Product promotion
- Product education
Timeline
Customer Service Representative
HCC TACTICAL
07.2023 - Current
Content Creator
HCC TACTICAL
07.2023 - Current
Marketing Assistant
HCC Tactical
07.2023 - Current
Product Photographer
HCC TACTICAL
07.2023 - Current
Content Developer
HCC TACTICAL
07.2023 - Current
Product Lister
Hcc Tactical
07.2023 - Current
Similar Profiles
Paresh NerkarParesh Nerkar
Senior Planning Engineer at HCCSenior Planning Engineer at HCC
Ashley AubreyAshley Aubrey
Case Worker at American Red Cross – HCCCase Worker at American Red Cross – HCC
Bradley FirminBradley Firmin
Finance Subcommittee Member/Finance Assistant at HCC inc.Finance Subcommittee Member/Finance Assistant at HCC inc.
Blair StokesBlair Stokes
Rural Carrier Associate at USPSRural Carrier Associate at USPS
Tambrye RichardsonTambrye Richardson
Laborer at Day & ZimmermanLaborer at Day & Zimmerman