Brynja Helmers
Cross Plains
Summary
Dynamic and compassionate professional with a strong background in customer service and animal care, dedicated to delivering exceptional support and fostering positive experiences. Proven ability to thrive in fast-paced environments while effectively multitasking and managing diverse responsibilities. Eager to leverage communication and problem-solving skills to contribute to a team-oriented atmosphere. Committed to enhancing client satisfaction and ensuring the well-being of all individuals and animals served.
Overview
2
2
years of professional experience
Work History
Pet Attendant
The Emerald Paw Pet Resort
Waunakee, WI
03.2025 - 08.2025
- Demonstrated a strong commitment to teamwork and animal care by working flexible hours including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Contributed to overall client satisfaction through regular updates on their pets' activities, behaviors, or health issues during their stay at the facility.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Maintained detailed records of medical histories, vaccinations, dietary restrictions, allergies or special needs for each pet in our database.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
Kennel Resort Attendant/Dog Daycare Attendant
Ruffin’ It Resort
Madison, WI
09.2024 - 02.2025
- Managed high-stress situations such as animal emergencies or conflicts calmly, prioritizing the well-being of all involved parties.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Contributed to a positive work environment by collaborating with fellow team members to coordinate daily tasks and maintain efficiency.
- Increased repeat clientele by establishing trust with pet owners through attentive care and personalized interactions.
- Administered various types of medications including oral, topical, and injections as well as first aid treatment to minimize the impact of injuries and health episodes.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
Kennel Attendant
Barks On Bourbon
Cross Plains, WI
09.2023 - 09.2024
- Promoted a safe and healthy environment for all animals by strictly adhering to facility sanitation protocols and reporting any health concerns immediately to management.
- Assisted in training new staff members on kennel protocols, procedures, and best practices for optimal job performance.
- Conducted organized tours of the facility for potential clients showcasing services offered while addressing any questions or concerns they had.
- Boosted team morale and efficiency by sharing knowledge and tips on dog behavior and care with new staff members.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
Education
High School -
Middleton High School
Middleton, WI06-2023
Skills
- Adaptability and dependability
- Strong email and phone communication skills
- Professionalism and ethics
- Animal handling expertise
- Medication administration
- Teamwork and collaboration
- Excellent customer service
- First aid knowledge
- Positive attitude
- Behavior management
- New employee training
- Honesty and dependability
Timeline
Pet Attendant
The Emerald Paw Pet Resort
03.2025 - 08.2025
Kennel Resort Attendant/Dog Daycare Attendant
Ruffin’ It Resort
09.2024 - 02.2025
Kennel Attendant
Barks On Bourbon
09.2023 - 09.2024
High School -
Middleton High School