Brynja Helmers
Cross Plains
Summary
Dynamic and compassionate professional with a strong background in customer service and animal care, dedicated to delivering exceptional support and fostering positive experiences. Proven ability to thrive in fast-paced environments while effectively multitasking and managing diverse responsibilities. Eager to leverage communication and problem-solving skills to contribute to a team-oriented atmosphere. Committed to enhancing client satisfaction and ensuring the well-being of all individuals and animals served.
Overview
2
2
years of professional experience
Work History
Pet Attendant
The Emerald Paw Pet Resort
03.2025 - 08.2025
- Demonstrated a strong commitment to teamwork and animal care by working flexible hours including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Contributed to overall client satisfaction through regular updates on their pets' activities, behaviors, or health issues during their stay at the facility.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Maintained detailed records of medical histories, vaccinations, dietary restrictions, allergies or special needs for each pet in our database.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
Kennel Resort Attendant/Dog Daycare Attendant
Ruffin’ It Resort
09.2024 - 02.2025
- Managed high-stress situations such as animal emergencies or conflicts calmly, prioritizing the well-being of all involved parties.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Contributed to a positive work environment by collaborating with fellow team members to coordinate daily tasks and maintain efficiency.
- Increased repeat clientele by establishing trust with pet owners through attentive care and personalized interactions.
- Administered various types of medications including oral, topical, and injections as well as first aid treatment to minimize the impact of injuries and health episodes.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
Kennel Attendant
Barks On Bourbon
09.2023 - 09.2024
- Promoted a safe and healthy environment for all animals by strictly adhering to facility sanitation protocols and reporting any health concerns immediately to management.
- Assisted in training new staff members on kennel protocols, procedures, and best practices for optimal job performance.
- Conducted organized tours of the facility for potential clients showcasing services offered while addressing any questions or concerns they had.
- Boosted team morale and efficiency by sharing knowledge and tips on dog behavior and care with new staff members.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
Education
High School -
Middleton High School
Middleton, WI06-2023
Skills
- Adaptability and dependability
- Strong email and phone communication skills
- Professionalism and ethics
- Animal handling expertise
- Medication administration
- Teamwork and collaboration
- Excellent customer service
- First aid knowledge
- Positive attitude
- Behavior management
- New employee training
- Honesty and dependability
Timeline
Pet Attendant
The Emerald Paw Pet Resort
03.2025 - 08.2025
Kennel Resort Attendant/Dog Daycare Attendant
Ruffin’ It Resort
09.2024 - 02.2025
Kennel Attendant
Barks On Bourbon
09.2023 - 09.2024
High School -
Middleton High School
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