Brynn Gordon
Chesapeake,VA
Summary
Seasoned Manager with comprehensive background in logistics and operational management. Demonstrates strong leadership abilities alongside an aptitude for optimizing efficiency and driving growth, which has consistently resulted in improved customer satisfaction and revenue in previous roles. Possess deep knowledge of regulatory requirements, safety protocols, and process improvements. In previous employment, spearheaded initiatives to streamline operations, reduce costs, and enhance overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Terminal Manager
Ali Transportation, LLC
07.2024 - 08.2024
- The company lost several large accounts right before I started, and right after
- I was let go as the newest higher, due to lack of work
Transportation Operations Manager
Virginia Department of Transportation (VDOT)
02.2024 - 07.2024
- Supervisor Hampton Roads Bridge Tunnel - this is an essential personnel position, 365 days a year 24 hours a day
- I am responsible for all decision making on my eight-hour shift
- Operate traffic management, telecommunications and audio equipment
- Lead, direct and train others in routine and emergency situations
- Follow oral and written instructions
- Bridge operations
- Operation and maintenance of equipment used on bridges, tunnels and roadways
- Computer operations
- Interpret, explain and apply regulations and procedures
- Compile complex, concise, accurate reports
- Enforce and maintain safety and security principles and practices
- Emergency vehicle operations
- Providing superior customer service
Terminal Manager
AIS/IMC
11.2022 - 10.2023
- Sought out - to lead a team of 6 - 10 office staff, and 30+ drivers - a mixture of company and owner operator
- The Chesapeake terminal had been without direction for some time when I was brought on board
- Sales/quoting
- Strengthening customer relationships and gaining new
- The decision to change was based on the need for a better work life balance, and support
- Profitable terminal week after week, month after month – setting record numbers – leading the way of 8 terminals
- Actively recruiting/retaining drivers – currently 52 drivers
- Working hand in hand with safety – lowering our CSA score – safety being top priority
Terminal Manager
CST/Forward Intermodal
03.2019 - 10.2022
- Hired to revamp the floundering terminal, team, drivers, customers, and revenue
- I am proud of our accomplishments; it takes a team
- We were able to gain ground through the pandemic and supply chain issues
- Our growth has impressed those in our corporate office
- I have a high-level understanding of intermodal operations; it requires critical strategic thinking and problem-solving skills
- I have created YOY revenue growth
- Hampton Roads is a unique area for intermodal operations
- It requires experience, specific knowledge, and relationships
- Knowing you must have a solid foundation with which to build
- I’ve cultivated a team that works well together, all are crossed trained therefore they can assist where needed
- I have forged winning partnerships with our customers and drivers alike
- Never one to accept the status quo – my team and I have risen to each challenge and excelled
- I operate with a mentality of checks and balances
- Treat company money as if it were my money
- Hands on and all in
- Not one to settle for 'we’ve always done it that way'
- I am not afraid to ask the difficult questions and engage in hard conversations
- Empathetic, tough, fair, and knowledgeable
- My knowledge of the supply chain, and my communication style gives customers confidence in our abilities
- Report directly to Senior Manager, access to upper management due to my proven record
- Responsible for monthly P&L – YOY revenue increase – understand cost savings is key
- Securing new business/assisting sales team with rates and margins – most recent secured 26th largest exporter
- Managed up to 65 drivers both company and owner operator
- Ensuring my drivers are compliant with all safety requirements
- Managed up to 10 office teammates
- Three operations VIG/NIT, RMT and VIP
- Managed two terminals through acquisitions
- Limit company exposure to demurrage and/or per diem
- Put process in place to secure customer approval protecting company revenue
- Mitigating cost for our customers
- Clear understanding of the need to know your 'lane' and to know your 'wheelhouse'
- Driver retention is paramount to any successful terminal
Operations Manager
Total Transportation Services, Inc.
08.2012 - 03.2019
- Managed the daily operations for a high-volume trucking terminal by leading a support team of 6 - 10 members, and a fleet of 40 plus drivers
- Responsibilities included but not limited to; safety, routing, dispatching, manpower planning, and full human resource; from hiring process, training, cross training, coaching, counseling to separation process
- I was responsible for all customer service aspects of intermodal freight, dealing with such high-profile customers as Target, Ace, and Walmart
- Acted as the safety/maintenance manager for the trucking fleet with all DOT compliance responsibilities
- Strong understanding of the supply chain and the many working components
- Only management on the East Coast
- Profit and Loss/Budget/Reports
- Able to problem solve quickly and efficiently
- Recruiting/Retention/Hiring/Terminating
- New business development/sales/quotes/contract negotiation
- Able to utilize diverse experience to exceed customers’ expectation
Education
GED -
Virginia Beach Adult Education
Virginia Beach, VA06-1986
Skills
- Windows many versions
- Microsoft Office 365
- AS400
- SAP
- IMSPROD
- Siebel
- Trimium
- Trandata
- Profit Tools
- Quickbooks
- Office equipment
- Camera system traffic control
- Transportation Planning
- Safety
- Staff Training and Development
- Load Planning
- Safe transportation
- Operations Management
- MS Office Suite
- FMCSA, EPA, and OSHA regulations compliance
- Team Supervision
- DOT Regulations
Certification
- CPR/AED certified
- FEMA certified
- Intermediate Traffic Control certified
- First Responder
- First Aid
- 60 various online courses from Hazmat to Respirator to Safety, to Traffic Control Equipment.
Timeline
Terminal Manager
Ali Transportation, LLC
07.2024 - 08.2024
Transportation Operations Manager
Virginia Department of Transportation (VDOT)
02.2024 - 07.2024
Terminal Manager
AIS/IMC
11.2022 - 10.2023
Terminal Manager
CST/Forward Intermodal
03.2019 - 10.2022
Operations Manager
Total Transportation Services, Inc.
08.2012 - 03.2019
- CPR/AED certified
- FEMA certified
- Intermediate Traffic Control certified
- First Responder
- First Aid
- 60 various online courses from Hazmat to Respirator to Safety, to Traffic Control Equipment.
GED -
Virginia Beach Adult Education
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