Seasoned Manager with comprehensive background in logistics and operational management. Demonstrates strong leadership abilities alongside an aptitude for optimizing efficiency and driving growth, which has consistently resulted in improved customer satisfaction and revenue in previous roles. Possess deep knowledge of regulatory requirements, safety protocols, and process improvements. In previous employment, spearheaded initiatives to streamline operations, reduce costs, and enhance overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Terminal Manager
Ali Transportation, LLC
07.2024 - 08.2024
The company lost several large accounts right before I started, and right after
I was let go as the newest higher, due to lack of work
Transportation Operations Manager
Virginia Department of Transportation (VDOT)
02.2024 - 07.2024
Supervisor Hampton Roads Bridge Tunnel - this is an essential personnel position, 365 days a year 24 hours a day
I am responsible for all decision making on my eight-hour shift
Operate traffic management, telecommunications and audio equipment
Lead, direct and train others in routine and emergency situations
Follow oral and written instructions
Bridge operations
Operation and maintenance of equipment used on bridges, tunnels and roadways
Computer operations
Interpret, explain and apply regulations and procedures
Compile complex, concise, accurate reports
Enforce and maintain safety and security principles and practices
Emergency vehicle operations
Providing superior customer service
Terminal Manager
AIS/IMC
11.2022 - 10.2023
Sought out - to lead a team of 6 - 10 office staff, and 30+ drivers - a mixture of company and owner operator
The Chesapeake terminal had been without direction for some time when I was brought on board
Sales/quoting
Strengthening customer relationships and gaining new
The decision to change was based on the need for a better work life balance, and support
Profitable terminal week after week, month after month – setting record numbers – leading the way of 8 terminals
Actively recruiting/retaining drivers – currently 52 drivers
Working hand in hand with safety – lowering our CSA score – safety being top priority
Terminal Manager
CST/Forward Intermodal
03.2019 - 10.2022
Hired to revamp the floundering terminal, team, drivers, customers, and revenue
I am proud of our accomplishments; it takes a team
We were able to gain ground through the pandemic and supply chain issues
Our growth has impressed those in our corporate office
I have a high-level understanding of intermodal operations; it requires critical strategic thinking and problem-solving skills
I have created YOY revenue growth
Hampton Roads is a unique area for intermodal operations
It requires experience, specific knowledge, and relationships
Knowing you must have a solid foundation with which to build
I’ve cultivated a team that works well together, all are crossed trained therefore they can assist where needed
I have forged winning partnerships with our customers and drivers alike
Never one to accept the status quo – my team and I have risen to each challenge and excelled
I operate with a mentality of checks and balances
Treat company money as if it were my money
Hands on and all in
Not one to settle for 'we’ve always done it that way'
I am not afraid to ask the difficult questions and engage in hard conversations
Empathetic, tough, fair, and knowledgeable
My knowledge of the supply chain, and my communication style gives customers confidence in our abilities
Report directly to Senior Manager, access to upper management due to my proven record
Responsible for monthly P&L – YOY revenue increase – understand cost savings is key
Securing new business/assisting sales team with rates and margins – most recent secured 26th largest exporter
Managed up to 65 drivers both company and owner operator
Ensuring my drivers are compliant with all safety requirements
Managed up to 10 office teammates
Three operations VIG/NIT, RMT and VIP
Managed two terminals through acquisitions
Limit company exposure to demurrage and/or per diem
Put process in place to secure customer approval protecting company revenue
Mitigating cost for our customers
Clear understanding of the need to know your 'lane' and to know your 'wheelhouse'
Driver retention is paramount to any successful terminal
Operations Manager
Total Transportation Services, Inc.
08.2012 - 03.2019
Managed the daily operations for a high-volume trucking terminal by leading a support team of 6 - 10 members, and a fleet of 40 plus drivers
Responsibilities included but not limited to; safety, routing, dispatching, manpower planning, and full human resource; from hiring process, training, cross training, coaching, counseling to separation process
I was responsible for all customer service aspects of intermodal freight, dealing with such high-profile customers as Target, Ace, and Walmart
Acted as the safety/maintenance manager for the trucking fleet with all DOT compliance responsibilities
Strong understanding of the supply chain and the many working components
Only management on the East Coast
Profit and Loss/Budget/Reports
Able to problem solve quickly and efficiently
Recruiting/Retention/Hiring/Terminating
New business development/sales/quotes/contract negotiation
Able to utilize diverse experience to exceed customers’ expectation
Education
GED -
Virginia Beach Adult Education
Virginia Beach, VA
06-1986
Skills
Windows many versions
Microsoft Office 365
AS400
SAP
IMSPROD
Siebel
Trimium
Trandata
Profit Tools
Quickbooks
Office equipment
Camera system traffic control
Transportation Planning
Safety
Staff Training and Development
Load Planning
Safe transportation
Operations Management
MS Office Suite
FMCSA, EPA, and OSHA regulations compliance
Team Supervision
DOT Regulations
Certification
CPR/AED certified
FEMA certified
Intermediate Traffic Control certified
First Responder
First Aid
60 various online courses from Hazmat to Respirator to Safety, to Traffic Control Equipment.
Timeline
Terminal Manager
Ali Transportation, LLC
07.2024 - 08.2024
Transportation Operations Manager
Virginia Department of Transportation (VDOT)
02.2024 - 07.2024
Terminal Manager
AIS/IMC
11.2022 - 10.2023
Terminal Manager
CST/Forward Intermodal
03.2019 - 10.2022
Operations Manager
Total Transportation Services, Inc.
08.2012 - 03.2019
CPR/AED certified
FEMA certified
Intermediate Traffic Control certified
First Responder
First Aid
60 various online courses from Hazmat to Respirator to Safety, to Traffic Control Equipment.
GED -
Virginia Beach Adult Education
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