Hi, I’m
Brynn Hoffman
Manchester,NH
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external business partners and communications with patients. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
9
years of professional experience
Work History
Dartmouth Health Medical Center
Patient Access Specialist
11.2020 - Current
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed over 40 patient calls per day
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
The Bookery
Prep Cook
10.2019 - 03.2020
Job overview
- Assisted with creation of menu specials
- Cooked and prepped foods in timely and safe productive manner
- Ensured compliance with menu, portioning, and presentation
- Checked and counted inventory
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Market Basket Foods
Line Cook/Shift Lead
01.2019 - 10.2019
Job overview
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Chappell Hill Bakery and Deli
Meat Carver/Cashier
06.2017 - 12.2018
Job overview
- Maintained service standards within food line operations and deployed coaching sessions and motivational recognitions.
- Maintained food stations compliant with sanitation and hygienic regulations
- Prepared food for customers (subs, wraps, sandwiches, etc)
- Managed and fulfilled catering orders
- Assisted customers in placing orders via the phone and at point of sale
Brenham Heritage Museum
Volunteer
06.2016 - 12.2018
Job overview
- Designed, constructed and maintained long term and seasonal exhibits
- Assisted in the preservation and restoration of historic artifacts
- Responsible for detailing and documentation of artifacts as they arrive
- Managed files and organized collection paperwork, historic documents
Chappell Hill Historical Society Museum
Volunteer
05.2014 - 12.2018
Job overview
- Maintained operations of front desk including all administrative work, telephone correspondence, database entry, newsletter updates and public relations
- Greeted, directed and answered questions by visitors
- Led tours for individuals and groups
- Designed, constructed and maintained long term and seasonal exhibits
- Planned and facilitated festival booths
- Coordinated and implemented children's educational activity programs
- Managed, filed and organized collection paperwork and historic documents
- Managed and maintained complete and accurate archival records
Burger King
Shift Manager
12.2016 - 06.2017
Job overview
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Checked building to confirm maintenance and cleaning met code and regulations
- Counted registers and cleaned and secured shop at end of shift
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Education
Brenham High School , Brenham, TX
High School Diploma
06.2015
Skills
- Performance Standards Compliance
- Health Information Collation
- Complaint Processing
- Team Leadership
- Electronic Health Records Systems
- Medical Services Administration
- Comfort with Technology and Databases
Timeline
Patient Access Specialist
Dartmouth Health Medical Center
11.2020 - Current
Prep Cook
The Bookery
10.2019 - 03.2020
Line Cook/Shift Lead
Market Basket Foods
01.2019 - 10.2019
Meat Carver/Cashier
Chappell Hill Bakery and Deli
06.2017 - 12.2018
Shift Manager
Burger King
12.2016 - 06.2017
Volunteer
Brenham Heritage Museum
06.2016 - 12.2018
Volunteer
Chappell Hill Historical Society Museum
05.2014 - 12.2018
Brenham High School
High School Diploma
Similar Profiles
Haleigh DoolanHaleigh Doolan
Student Nurse at Dartmouth Health Medical CenterStudent Nurse at Dartmouth Health Medical Center
Raven LavoieRaven Lavoie
Clinical Research Nurse at Dartmouth Cancer Center at Dartmouth HealthClinical Research Nurse at Dartmouth Cancer Center at Dartmouth Health
Philip M. WanyamaPhilip M. Wanyama
Neuro/NSCU RN, Preceptor/Lead RN at Dartmouth-Hitchcock Medical CenterNeuro/NSCU RN, Preceptor/Lead RN at Dartmouth-Hitchcock Medical Center