Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
A little about me...
References
Timeline
Generic

Brynn Korth

Ottawa,IL

Summary

Administrative officer with proven ability to optimize office processes and improve customer engagement. Expertise in appointment scheduling, record management, and conflict resolution, resulting in enhanced team performance. Strong multitasking and time management skills, consistently delivering positive customer experiences. Highly adaptable and effective in fast-paced environments, excelling under pressure and meeting organizational needs.

Overview

17
17
years of professional experience

Work History

Home Health

OSF Medical Group
Peru, Illinois
03.2022 - Current
  • Executed daily responsibilities with accuracy and efficiency.
  • Contributed innovative solutions to enhance team performance.
  • Collaborated with diverse teams to achieve objectives and resolve product-related issues.
  • Resolved customer concerns, promoting high satisfaction through knowledgeable service.
  • Organized and prioritized tasks to meet service goals efficiently.
  • Promptly identified customer needs to improve overall experience.
  • Engaged customers through effective interpersonal skills, fostering positive interactions.
  • Provided guidance to colleagues, encouraging collaborative work environment.

Dental Assistant

All Star Smiles
Ottawa, Illinois
02.2025 - 12.2025
  • Assisted dentists during patient examinations and procedures, ensuring efficient operations.
  • Managed patient records and scheduled appointments to optimize office workflow.
  • Prepared treatment rooms for patients, maintaining cleanliness and proper setup.
  • Operated dental equipment while adhering to safety protocols under supervision.
  • Took digital X-rays, including bitewing and panoramic, for dentist review.
  • Maintained inventory of dental supplies, restocking materials as necessary.
  • Provided chair-side assistance during procedures, passing instruments and managing suction devices.
  • Sanitized equipment and cleaned treatment areas after each patient visit.

Administrative Officer/Benefits Verification Specialist

KTO CONSULTING
Peru, IL
04.2020 - 11.2022
  • Streamlined daily office operations, ensuring efficient workflow and productivity.
  • Coordinated scheduling and managed appointments for team members effectively.
  • Maintained accurate records and organized filing systems for easy retrieval.
  • Handled incoming communications promptly, directing inquiries to appropriate personnel.
  • Prepared meeting materials and organized logistics for various events.
  • Monitored office inventory levels, coordinating timely reordering of supplies.
  • Automated office processes, enhancing communication and data tracking efficiency.
  • Collaborated with departments to ensure compliance with organizational policies.

Sales Consultant

Holiday Inn Club Vacations Resort
Sheridan, Illinois
06.2014 - 12.2020
  • Assisted clients in identifying needs and preferences for optimal products.
  • Provided thorough product knowledge to enhance customer experiences.
  • Collaborated with team members on sales strategies and presentations.
  • Maintained up-to-date knowledge of product offerings and industry trends.
  • Handled customer inquiries, resolving issues promptly and professionally.
  • Supported marketing efforts by promoting special offers and events.
  • Developed relationships with clients to increase sales revenue through effective upselling.
  • Generated daily sales reports for management review.

Assistant Manager/Payroll Assistant

THe Blarney Pub
Ottawa, Illinois
03.2015 - 08.2019
  • Supervised daily operations to ensure smooth service at the pub.
  • Trained staff on customer service standards and operational procedures.
  • Managed inventory levels, ordering supplies as needed for efficient operations.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Implemented health and safety protocols to ensure a safe environment for patrons.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Implemented quality control measures to uphold company standards.
  • Processed payroll for employees biweekly using payroll software.
  • Maintained accurate employee records and updated information as needed.
  • Responded to employee inquiries regarding payroll issues and policies.
  • Collaborated with management to ensure proper payroll procedures were followed.
  • Verified timecards and resolved discrepancies in reported hours worked.
  • Coordinated with accounting on budget-related payroll expenditures.
  • Supported audits by providing necessary payroll documentation and reports.
  • Maintained accurate records of employee time cards and attendance records.
  • Processed payroll for up to 30 employees weekly using specialized software.
  • Established employee payroll files and updated existing files with new information.
  • Filed paperwork associated with wage garnishments or child support orders according to court requirements.
  • Updated payroll system with new hire information including benefits deductions.
  • Prepared purchase orders and expense reports.
  • Created spreadsheets for tracking various types of payroll data such as bonuses or commissions paid out to employees.
  • Calculated overtime wages and vacation accruals as required by state laws.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
  • Verified that all applicable taxes are withheld accurately from each paycheck based on current IRS guidelines.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents, and reports.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
  • Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
  • Calculated employee leave time by comparing available hours against listed hours.
  • Resolved payroll discrepancies by analyzing information and providing solutions.
  • Conducted regular payroll reconciliations to identify and rectify discrepancies.
  • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
  • Managed and maintained confidential employee payroll records.
  • Provided support during financial audits related to payroll.
  • Handled and resolved employee payroll queries in a timely and professional manner.
  • Assisted in the preparation of tax reports and the filing of payroll taxes.
  • Processed weekly and monthly payroll for employees accurately and on time.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Ensured compliance with federal, state, and local payroll, wage, and hour laws and best practices.
  • Prepared end-of-period payroll tax returns.
  • Recorded adjustments to previous pay-related errors.
  • Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
  • Prepared and balanced end-of-period reports and reconciled payroll issues.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Trained new employees on company timekeeping systems.

Sales Consultant

Silverleaf Resorts Inc,
Tyler, Texas
08.2008 - 12.2011
  • Recommended products by analyzing customer preferences and needs.
  • Assisted clients in identifying their needs and preferences for products.
  • Provided product knowledge and recommendations to enhance customer experience.
  • Collaborated with team members to develop sales strategies and presentations.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Supported marketing efforts by promoting special offers and events to customers.
  • Recorded customer interactions and feedback for future reference and analysis.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Worked with fellow sales team members to achieve group targets.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Created customized presentations for potential customers based on their requirements.
  • Generated daily reports on sales activities for management review.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Collaborated with marketing team to design promotional materials for campaigns.
  • Identified areas of improvement within existing processes and procedures.
  • Monitored competitor activity and pricing strategies to adjust accordingly.
  • Developed key customer relationships to increase sales.
  • Addressed customer questions and concerns regarding products and services.
  • Negotiated deals and handled complaints or objections.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Reset store displays for special events and seasonal merchandise changes.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Recruited, hired and trained new hires to optimize profitability.
  • Reduced process lags by training employees on best practices and protocols.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Education

Some College (No Degree) -

Illinois Valley Community College
Oglesby, IL

Skills

  • Appointment scheduling
  • Customer relationship management
  • Infection control
  • Office administration
  • Workflow optimization
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Critical thinking
  • Time management
  • Microsoft Word
  • Verbal communication
  • Quality assurance
  • Customer relations
  • Telephone etiquette
  • Relationship building
  • Team management
  • Multitasking
  • Self-directed work
  • Dependability and responsibility
  • Google Drive proficiency
  • Social perceptiveness
  • Project planning
  • Patient care management
  • Dental instrument handling
  • Decision making

Affiliations

  • I am part of the voulenteer program within the community.
  • I try to keep my health in good shape by playing tennis and soccer with my son.
  • I am constantly feeding my brain with knowledge by reading and rescheching multi thinks.

Accomplishments

  • Top Sales in 2010 for Top Sales of the Month w/ highest APG with Silverleaf Resorts.
  • Top Sales in 2015 for Top Sales of the Reigion with/ highest APG with Holiday Inn Club Vacations.
  • Employee of the Month and Leadership award for Asst. Manager with The Blarney Pub.

A little about me...

  • With a deep background in sales and administration, I have a lot to offer in that field. I grew up managing and maintaining a bar as it is a family business been around for decades. I have been in management for as long as I can remember. I am a fast learner with a hunger and drive to succeed in anything I do. I am a hard worker and enjoy setting goals to give me the motivation I strive for so I can reach them. Once accomplished I get to set higher goals! I love helping others to succeed as well. It is a passion of mine. My professional career is a top priority as well as family. I have One son and Two Australians Shepherds that push me every time I see them so they can have the most enjoyable life I can give them.

References

References available upon request.

Timeline

Dental Assistant

All Star Smiles
02.2025 - 12.2025

Home Health

OSF Medical Group
03.2022 - Current

Administrative Officer/Benefits Verification Specialist

KTO CONSULTING
04.2020 - 11.2022

Assistant Manager/Payroll Assistant

THe Blarney Pub
03.2015 - 08.2019

Sales Consultant

Holiday Inn Club Vacations Resort
06.2014 - 12.2020

Sales Consultant

Silverleaf Resorts Inc,
08.2008 - 12.2011

Some College (No Degree) -

Illinois Valley Community College

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