Brynn MacKenna
Summary
Proven leader in the hospitality sector, excelling in team management and customer engagement at notable employers like Firebirds Wood Fired Grill. Demonstrated ability to enhance operational efficiency and customer satisfaction, with a keen focus on staff training and conflict resolution. Expert in shift management, ensuring top-notch service and quality.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Firebirds Woodfire Grill
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Firebirds Wood Fired Grill
11.2017 - 05.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Bartender
Shamrocks Pub And Grill
04.2014 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Chef
Norwegian Cruise Line
12.2012 - 04.2014
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Education
Associate of Arts - Hospitality Administration And Management
Art Institute of Virginia
Virginia Beach, VA09.2012
Skills
- Team Management
- Customer Engagement
- Customer-Oriented
- Staff Management
- Passion for customer satisfaction
- Shift Management
Timeline
Restaurant Manager
Firebirds Woodfire Grill
05.2023 - Current
Restaurant Manager
Firebirds Wood Fired Grill
11.2017 - 05.2023
Bartender
Shamrocks Pub And Grill
04.2014 - 11.2017
Chef
Norwegian Cruise Line
12.2012 - 04.2014
Associate of Arts - Hospitality Administration And Management
Art Institute of Virginia
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