Dynamic financial leader, excelling in budget management, and financial analysis. Proven track record of identifying cost-saving opportunities and enhancing profitability. Skilled in team leadership and client billing, driving success through strategic insights and exceptional customer service.
Overview
21
21
years of professional experience
Work History
Controller
Bon Appetit @ Vassar College
02.2022 - Current
Oversee the preparation of accurate and timely financial statements.
Develop and manage the annual operating budget, forecast future financial performance, and monitor variances against the budget.
Analyze expenses across departments to identify cost-saving opportunities, and implement strategies to maintain profitability.
Interpret financial data to identify trends, provide insights, and support strategic decision-making.
Ensure timely and accurate client billing.
Prepare quarterly operational reports to senior management and executive teams.
Café Manager
Bon Appetit @ Vassar College
07.2017 - 02.2022
Assist General Manager and Director of Dining with all scheduling and job assignments of approx. 100 union employees.
Assumed all Director of Dining responsibilities upon his departure in April, 2018. This includes payroll, supervisor scheduling, hiring, labor management, work orders, training, safety and sanitation, cash management and daily job assignments.
Assisted in new account opening for Bon Appetit @ Vassar College, including station set-up and organization, labor management including daily job assignments, scheduling and training, menu input and policy and procedure implementation.
Responsible for continuous floor management including ongoing employee and supervisor training on food quality, production, sanitation, food cost controls and presentation.
Assist Resident District Manager, Catering Manager and Executive Chef in achieving financial goals and providing superior customer service for the client.
General Manager
Take Home The Bread, LLC dba Panera Bread
Yorktown Heights
02.2015 - 06.2017
Drove food costs down by 5% within the first year by improving inventory and ordering procedures and reducing spoilage levels.
Managed labor costs with effective scheduling to ensure seamless service while increasing profitability.
Managed team of 20-30 hourly and salaried associates and supervised set-up, food preparation, kitchen clean-up and proper shut down.
Managed catering coordinator to ensure proper execution of all catering orders.
Consistently remained under monthly controllable expense budget.
Executed all safety and sanitation policies when handling food and beverage to uphold health standards.
Ensured high standards of customer service.
Recruited, interviewed and hired qualified team members as well as conducted performance evaluations and appraisals, coached and counseled and took disciplinary actions when needed.
Assistant Manager & Training Specialist
Take Home The Bread, LLC dba Panera Bread
Poughkeepsie
08.2012 - 02.2015
Trained all new associates on company standards, safety and security, food handling, proper use of equipment, and providing superior customer service.
Assisted the General Manager with scheduling work shifts.
Monitored food preparation and serving techniques to ensure proper procedures were followed.
Performed daily inventory counts of all food and supplies.
General Manager
True North Hotel Group, Marriott & Hilton Brands
Westford
11.2003 - 11.2010
Launched 110 room Hampton Inn and Suites within one day of projected opening date.
Oversaw all opening responsibilities, including staffing plan, training, preparing annual budget, ordering, construction progress, establishing rates, revenue management implementation, marketing strategies and ensuring full compliance with municipal and company standards.
Increased hotel revenue, profits and market share through strict budget controls, monitoring controllable expenses, effective revenue management procedures and sales efforts.
Managed daily hotel operations and supervised 30-35 salary and hourly associates, including training, coaching, counseling, disciplining, and motivating team to provide quality service and to exceed company goals.
Performed various administrative duties including revenue management, sales and marketing, payroll, accounts receivable, accounts payable, budgets, analyzing and critiquing P&L statements, quarterly reports, forecasting, purchasing and inventories.
Education
Bachelor of Science - Hotel and Tourism Management
New York University
New York, NY
Associate of Science - Liberal Arts
Dutchess Community College
Poughkeepsie, NY
Skills
Hiring and training
Purchasing and forecasting
Customer service
Quality Assurance
Budget preparation and management
Client billing
Inventory management
AP/AR invoicing
Time management
P&L Management
Scheduling
Financial analysis and reporting
Inventory controls
Team management and leadership
Payroll administration
Catering
References
References available upon request.
Timeline
Controller
Bon Appetit @ Vassar College
02.2022 - Current
Café Manager
Bon Appetit @ Vassar College
07.2017 - 02.2022
General Manager
Take Home The Bread, LLC dba Panera Bread
02.2015 - 06.2017
Assistant Manager & Training Specialist
Take Home The Bread, LLC dba Panera Bread
08.2012 - 02.2015
General Manager
True North Hotel Group, Marriott & Hilton Brands
11.2003 - 11.2010
Bachelor of Science - Hotel and Tourism Management
New York University
Associate of Science - Liberal Arts
Dutchess Community College
Similar Profiles
Joshua KleinJoshua Klein
Catering Staff at Bon Appetit Management At Vassar CollegeCatering Staff at Bon Appetit Management At Vassar College
Director of Quality Assurance at Bon Appetit at Savannah College of Art and DesignDirector of Quality Assurance at Bon Appetit at Savannah College of Art and Design