Brynn Miller

• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Supported client using principles of applied behavior analysis.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

May 2019-Dec 2019 & October 2021-August 2022.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Answered phone calls and took phone orders with patience and efficiency.

• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.

• Supervised children during in-classroom activities and on playground.
• Engaged and entertained children through recreational and educational activities.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Maintained classrooms by disinfecting and sterilizing surfaces and toys.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.

• Worked with children from ages 5-14 with physical and/or mental disabilities.
• Communicated and worked together with parents to create a plan to best help their child.
• Delivered effective and differentiated classroom instruction to range of neurodiverse students.

• Welcomed all guests with a cheerful attitude.
• Answered phone calls, always using a friendly tone.
• Took orders in an patient and thorough manner.
• Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
• Brought out orders and helped guests at tables when in need of assistance.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.