Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brynn Miller

Escondido,CA

Summary

Passionate and resourceful, dedicated to transforming experiences into memorable moments that captivate guests and foster a sense of community. Eager to leverage a unique blend of creativity, leadership, and strategic vision to elevate offerings to new heights. Committed to cultivating an inclusive and dynamic environment where guests of all ages and backgrounds can connect, unwind, and create lasting memories. Ready to drive innovation, exceed expectations, and leave a lasting impact on both guests and the company's reputation.

Overview

6
6
years of professional experience

Work History

Recreation Director

Marriott International
12.2023 - Current
  • Company Overview: Coronado Marriott Resort & Spa
  • Led a team of 20 staff members in developing and executing a diverse range of recreational activities, including sports tournaments, fitness classes, arts and crafts workshops.
  • Spearheaded the redesign of the resort's recreation program, resulting in a 20% increase in guest participation and a 15% boost in guest satisfaction scores
  • Implemented cost-saving measures without compromising quality, resulting in a 10% reduction in the departmental budget while maintaining high levels of guest engagement and service excellence
  • Established partnerships with local vendors and attractions to offer exclusive discounts and promotions to resort guests, enhancing the overall guest experience and driving repeat business
  • Orchestrated successful special events, such as holiday celebrations and themed parties, attracting positive media coverage and increasing the resort's visibility within the community
  • Developed and implemented comprehensive training programs for recreation staff, resulting in improved teamwork, morale, and service delivery standards
  • Maintained compliance with safety regulations and ensured the proper maintenance of recreational facilities, resulting in zero safety incidents and high guest satisfaction ratings
  • Collaborated with the marketing department to create engaging promotional materials and online content, increasing awareness of resort activities and driving bookings
  • Received recognition for outstanding commitment and dedication, from Area General Manager
  • Coordinated the scheduling of facilities, maximizing usage while minimizing conflicts between user groups.
  • Developed annual budgets and provided monthly reports to efficiently use financial resources.
  • Established annual goals in alignment with the department''s mission statement to ensure continued growth in providing quality recreational services.

Recreation/Spa Manager

Marriott International
06.2023 - 12.2023
  • Company Overview: Coronado Marriott Resort & Spa
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Managed inventory control, reducing waste and lowering product costs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Led spa tours for new members to familiarize guests with services provided.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
  • Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
  • Managed budget effectively, allocating funds to areas with highest return on investment.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.

Recreation Supervisor (Seasonal)

Omni La Costa Resort & Spa
06.2022 - 03.2023
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Established a positive work environment by fostering open communication among staff members and promoting teamwork in daily operations.
  • Enhanced customer service quality through ongoing staff training sessions focused on communication skills and problem-solving techniques.
  • Conducted regular evaluations of programs and facilities to identify areas for improvement or expansion opportunities within the community''s needs.
  • Streamlined registration processes, making it easier for residents to sign up for programs and activities.
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.
  • Provided technical assistance to site leader to help coordinate diverse projects.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Enhanced customer service based on feedback from guests.
  • Coordinated supply orders, storage and distribution for program.

Recreation Supervisor

Marriott Vacation Worldwide
04.2019 - 05.2022
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Evaluated staff performance regularly, providing constructive feedback and coaching to improve overall team efficiency.
  • Coordinated special events successfully, attracting large crowds from the community to participate in recreational activities.
  • Conducted regular evaluations of programs and facilities to identify areas for improvement or expansion opportunities within the community''s needs.
  • Implemented data-driven decision-making strategies using analytics from participant evaluations leading to more relevant program development.
  • Managed budgets effectively, ensuring efficient allocation of resources for programs and events.
  • Collaborated with local organizations to create partnerships that enhanced the quality of recreation services offered.
  • Optimized resource usage with careful monitoring of equipment maintenance schedules reducing downtime due to repairs.
  • Developed comprehensive program schedules, addressing diverse interests and skill levels among participants.
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.
  • Transitioned participants between activities, and rest periods.
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Helped staff customize plans for specific groups based on age or ability level.
  • Facilitated hiring, training and evaluation of staff.
  • Boosted loyalty and retained customers by resolving diverse concerns with service or operations.

Recreation Manager (Interim)

Marriott Vacation Worldwide
03.2021 - 10.2021
  • Enhanced customer satisfaction by developing and implementing innovative recreational programs and events.
  • Oversaw maintenance of recreation facilities, ensuring regular inspections and timely repairs were conducted to uphold safety standards.
  • Implemented effective budget management strategies to reduce operational costs while maintaining high-quality services for guests.
  • Developed comprehensive training programs for recreation staff, resulting in improved employee performance and guest experience.
  • Created a welcoming atmosphere for guests by maintaining clean, well-organized facilities that met all health code requirements.
  • Fostered a positive work environment through effective communication and team building initiatives among staff members.
  • Monitored program evaluations continuously, identifying areas for improvement and implementing changes as needed to increase participant satisfaction levels.
  • Collaborated with local organizations to promote community engagement and participation in recreational activities.
  • Managed inventory control of equipment and supplies, ensuring adequate stock levels were maintained while minimizing waste due to overstocking or expired materials.
  • Managed staff scheduling for efficient operation of recreation facilities, ensuring optimal coverage during peak hours.
  • Effectively resolved customer complaints or concerns promptly, demonstrating commitment to providing exceptional service at all times.
  • Maintained inventory of supplies and equipment with established sign-out procedures.

Education

AA - Business Administration, Social Science, General Education

Palomar College
San Marcos, California

High School Diploma -

Escondido High School
Escondido, California

Bachelor of Science - Business Administration

Redlands University
San Diego, California
07.2025

Skills

  • Management
  • Team leadership
  • Program development
  • Event Planning
  • Inventory
  • Purchasing
  • Communication
  • Problem-solving
  • Budget Management
  • Facility Operations
  • Scheduling
  • Training & Development

References

Delaney Hegle, Delaney.Hegle@omnihotels.com, 760.504.7042, Human Resource Manager, Omni La Costa, Carlsbad, CA

Timeline

Recreation Director

Marriott International
12.2023 - Current

Recreation/Spa Manager

Marriott International
06.2023 - 12.2023

Recreation Supervisor (Seasonal)

Omni La Costa Resort & Spa
06.2022 - 03.2023

Recreation Manager (Interim)

Marriott Vacation Worldwide
03.2021 - 10.2021

Recreation Supervisor

Marriott Vacation Worldwide
04.2019 - 05.2022

High School Diploma -

Escondido High School

AA - Business Administration, Social Science, General Education

Palomar College

Bachelor of Science - Business Administration

Redlands University

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